Intake Specialist

Intake Specialist

Duties:

• Provide comprehensive telephone coverage for information, client/participant intake, scheduling of appointments and classes for ETCADA clients/participants, and routing of calls.
• Gather necessary information from callers to determine appropriate course of action
• Enter caller information into the system accurately and efficiently
• Follow established protocols and procedures for handling different types of calls
• Provide excellent customer service and ensure callers feel heard and supported
• Collaborate with other team members to ensure smooth operations and efficient call handling
• Open and close the office according to schedule including changing phones to/from answering service, straightening lobby, locking/unlocking all doors, turning on/off air purifiers and radio.
• Greet and manage clients/guests in a courteous, professional and confidential manner.
• Respond to routine inquiries regarding programs and services.
• Record appropriate data on service tracking database according to P&P and/or participant database. Update and maintain records, files, and databases.
• Perform data entry focusing on speed and accuracy.
• Issue receipts to participants paying for classes and be responsible for monies going to the CEO, CFO, and Accounting Assistant
• Check email/fax/phone for messages, routing as necessary.
• Ensure HIPAA privacy and 42 CFR rules are always followed.
• Provide weekly projected schedule to the designated Supervisor for approval.
• Compile employees’ weekly projected schedules and email to leadership.
• Prepare OSAR and outreach packets as needed.
• Keep track of the main building supplies (paper goods, soap, etc.) and refill as needed.
• Perform other duties as assigned by supervisor
• Abide by all P&P of ETCADA
• Have an understanding of confidentiality, trauma informed care and client rights.

Requirements:

• Familiarity with phone systems and ability to navigate multiple lines
• Strong communication skills, both verbal and written
• Excellent problem-solving and decision-making abilities
• Ability to remain calm and composed under pressure
• Attention to detail and accuracy in data entry
• Ability to work well in a team environment
• Must have a High School Diploma or equivalent.
• Proficient knowledge and computer skills in programs such as Word, Outlook, Access, focusing on Excel. Prefer a higher level of expertise or a willingness to learn and master the skills necessary.
• CPR certified or within 60 days of hire

If you are looking for a challenging role where you can make a difference in people's lives, this is the opportunity for you. Apply now to join our team as an Intake Specialist.

Job Type: Full-time

Pay: $14.42 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Longview, TX 75601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $14 - $0