Consultant
Job Posting for Consultant at eTeam Inc
Job Description :
- L3 should have overall 8 years of experience in Genesys Contact Centre.
- Extensive experience in troubleshooting of Genesys Cloud CX platform, break fix and Incident management.
- Designs, develops, and implement Contact Center IVR applications and migrate Cisco UCCX contact center applications to Genesys Cloud CX platform.
- Good understanding and hands on Client’s (Cisco Cube / Oracle)
- Responsible for configuration of all service requests, development of new flows, data integrations ( Service Now, Client.
- etc.) , and technical documentation including designs and handoff materials, Capacity, and queue management.
- Development experience of new features in IVR / Routing Work with Product Owners, business analyst to develop technical solutions.
- Responsible for development, tests / debug programs, and maintains / supports deployed interfaces.
- Implementation of API / Web Service integrations and experience in Rest, Soap, JSON.
- Responsible for development, tests / debug call flows, and maintains / supports deployed projects.
- Experience in reporting and analytics of Genesys Cloud contact center platforms.
- At least 3 years of development experience in Genesys Cloud CX platform.
- Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world.
- Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain.
Certifications
- Genesys Cloud Admin (recommended)
- Genesys Cloud Architect (recommended)
- Genesys Cloud Scripting (recommended)
- Genesys Cloud Developer ( Added advantage)
Additional Preferred :
- Understanding Cisco UCCX Call Flows
- Migration experience to On-Prem to Cloud Contact Center
- Hands on Conversational IVR , Chat bat
- Understanding of Generative AI
Last updated : 2024-03-26
Salary.com Estimation for Consultant in Quincy, MA
$111,696 to $147,187
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