What are the responsibilities and job description for the Helpdesk Technician position at eTeam Inc?
NIT1
About the company
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Job Title: Helpdesk Technician
Duration: 24 Months Contract
Location: Kansas City 66061
3-5 years experience preferred in a technical support role.
Pay Rate: $28/hr. on w2, without benefits
Core Responsibilities as a Marketing Order Code Information Specialist are below:
Contribute information and ideas towards project/task evaluation
Update project management and resources, accordingly, including any relevant documentation
Develop and maintain queries, tools and reports for MOCI users and/or external stakeholders using various relational databases (DB2, HANA, SQL, EDL)
Develop solutions to enhance the efficiency and effectiveness of the various processes/tools that are utilized by the MOCI Business Support team and others
Collaborate with the MOCI Business Support Specialists, as well as other stakeholders, with the development, execution and maintenance of various toolsets
Develop, maintain and deliver internal and external training materials such as instructions for new toolsets
Act as the subject matter expert for MOCI data and toolsets
General Requirements
Language: English (required)
Education: Bachelor’s degree or other relevant discipline with relevant work experience.
Location: Cary NC, co-located with MOCI Business Team
Working hours: Mon-Fri, 7-4 or 8-5
Travel: 0%
Job Type: Contract
Salary: Up to $28.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $28
