What are the responsibilities and job description for the Technical Specialist/Scientist position at eTeam Inc.?
Broad knowledge in appropriate field, usually obtained through extensive training and work experience.
Typically possesses two or more years experience in the field performing analysis or five or more years experience performing related functions requiring specialized training and education.
Day to Day responsibility:
• Minimize adverse impact to the business including our Supervisory Control and Data Acquisition (SCADA) application/infrastructure portfolio
• Escalating incidents to Tier 3 organizations or support teams for further diagnoses
• Communicating with clients – deliver incident progress updates and impending changes and outages
• Preventing disruptions to service through proactive event monitoring and interrogating Grid and IT enterprise systems
• Maintaining an awareness of constant change occurring in the IT network, cybersecurity, infrastructure, and application areas to facilitate the identification, analysis, and resolution of potential problems before they are visible to the client.
• Upholding client satisfaction by meeting established service level agreements
• Partnering with technology owners to develop process and tools to maintain and align with our support model
• Performing operational and provisioning tasks
Required Skills:
• Three or more years of combined experience supporting enterprise or corporate networks:
o Diagnosing server or network errors, alerts, events, or issues
o Experience with Network Monitoring Systems & Tools
o Experience with Incident, Change & Problem Management processes
• Three years of combined experience with firewalls, intrusion detection/prevention, threat analysis, or vulnerability management
o Experience analyzing threshold events, logs, and network changes
o Experience with Network Access Control tools
o Familiarity in system patching activities to adhere to compliance standards
• Ability to work all shifts including weekends and holidays as needed to support a 24/7 operation.
Desired Skills:
• 5 or more years of experience supporting enterprise or corporate networks
• (CCNA/CCNP) or (CISSP) certifications a plus
• Experience with Security Information and Event Management tools such as Splunk ES
• Experience with network automation tools such as Ansible
• Experience using DevOps or Agile work methodologies.
Typically possesses two or more years experience in the field performing analysis or five or more years experience performing related functions requiring specialized training and education.
Day to Day responsibility:
• Minimize adverse impact to the business including our Supervisory Control and Data Acquisition (SCADA) application/infrastructure portfolio
• Escalating incidents to Tier 3 organizations or support teams for further diagnoses
• Communicating with clients – deliver incident progress updates and impending changes and outages
• Preventing disruptions to service through proactive event monitoring and interrogating Grid and IT enterprise systems
• Maintaining an awareness of constant change occurring in the IT network, cybersecurity, infrastructure, and application areas to facilitate the identification, analysis, and resolution of potential problems before they are visible to the client.
• Upholding client satisfaction by meeting established service level agreements
• Partnering with technology owners to develop process and tools to maintain and align with our support model
• Performing operational and provisioning tasks
Required Skills:
• Three or more years of combined experience supporting enterprise or corporate networks:
o Diagnosing server or network errors, alerts, events, or issues
o Experience with Network Monitoring Systems & Tools
o Experience with Incident, Change & Problem Management processes
• Three years of combined experience with firewalls, intrusion detection/prevention, threat analysis, or vulnerability management
o Experience analyzing threshold events, logs, and network changes
o Experience with Network Access Control tools
o Familiarity in system patching activities to adhere to compliance standards
• Ability to work all shifts including weekends and holidays as needed to support a 24/7 operation.
Desired Skills:
• 5 or more years of experience supporting enterprise or corporate networks
• (CCNA/CCNP) or (CISSP) certifications a plus
• Experience with Security Information and Event Management tools such as Splunk ES
• Experience with network automation tools such as Ansible
• Experience using DevOps or Agile work methodologies.
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