UX Designer - III

Job Title: Lead Experience Designer
Location: New York, NY 10007
Duration:12 Months

Job Description:
The Telecommunication CX Team is an internal group tasked with evolving the Telecommunication customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

You are a model design practitioner who facilitates and delivers sound design solutions through collaboration with team and partners. You excel, model, or teach at least one of the core disciplines and reliably perform in others. You are accountable for the growth of yourself and the other designers on your team. Other designers look to you as an example. You produce sound, effective design solutions, and draw connections between projects and the organizations broader strategies. You collaborate with your team to come up with ideas and make things, but also guide them to make the right decisions for the user and business. You continue to mentor designers in your areas of expertise on your projects and help designers make connections between core disciplines. You support the team, are sensitive to their goals and challenges, and deliver real-time feedback. You facilitate collaboration with product, tech, and business partners on your projects. Outside of your projects, you externalize your skills and knowledge to colleagues.

Generate multiple credible design solutions.
Engage in divergent/convergent group work.
Judge solution quality and context appropriateness.
Guide a range of exploration.
Provide directional input.
Identify design problems and opportunities within brief/context.
Design within an established set of rules (e.g., patterns, guidelines, constraints, principles).
Articulate user, business, or technical reasoning for design decision.
Maintain organized working files and project directories.
Explore, refine, and document solution thoroughly.
Maintain fluency in shared tools and software.
Objectively evaluate and refine concepts based on learning from prototypes.
Target appropriate methods and fidelity based on learning objectives.
Create prototypes to:
Better understand the problem or requirements.
Communicate and create consensus around designs.
Better demonstrate design intent or feasibility.