What are the responsibilities and job description for the Desktop Support Technician position at eTeam?
Position: Desktop Support Tech
Location: 110 Lake Street St. Albans, VT 05478 (Onsite)
Duration: 6 Month contract to hire on W2
Includes, but is not limited to, software and hardware support via deskside support or remote support. The candidate would be required to troubleshoot and repair software and hardware issues reported by end users. Experience with Active Directory to delete users or reset passwords. Experience with SCCM to reimage, update, and install software packages or push out Windows updates. Experience working in-house in a corporate environment. Experience with the ServiceNow ticketing tool.
Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
