What are the responsibilities and job description for the Visitor Relations Spec C position at eTeam?
BCA1
Job Title: - Visitor Relations Specialist
Location: Mukilteo, WA
Duration: - 6 Months
Onsite/remote/hybrid: 100% onsite
Physical demands (if any): YES
In addition to giving tours, responsibilities involve research, training, and other tour-related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Client’s products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.
T his opening is for a FULL-TIME position (33-40 hours/week) which will require work on weekends and holidays. This role is 100% onsite. Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal and special event activity.
Ability to Perform the Following Requirements:
Job Title: - Visitor Relations Specialist
Location: Mukilteo, WA
Duration: - 6 Months
Onsite/remote/hybrid: 100% onsite
Physical demands (if any): YES
- Frequent walking on various surfaces and standing
- Occasional stair climbing/descent
- Occasional to frequent sitting
- Occasional grasping/handling and keyboarding/mouse use
- Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
- Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
- Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
- Must be able to work in standing or walking positions for up to six (6) hours per shift.
In addition to giving tours, responsibilities involve research, training, and other tour-related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Client’s products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.
T his opening is for a FULL-TIME position (33-40 hours/week) which will require work on weekends and holidays. This role is 100% onsite. Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal and special event activity.
Ability to Perform the Following Requirements:
- Current required schedule: Thursday through Monday, 100% onsite.
- Punctual attendance and compliance with daily team rotation and break schedules
- Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
- Professional written and verbal communication skills, information retention skills
- Frequent walking on various surfaces and standing
- Occasional stair climbing/descent
- Occasional to frequent sitting
- Occasional grasping/handling and keyboarding/mouse use
- Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
- Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
- Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
- Must be able to work in standing or walking positions for up to six (6) hours per shift
- Business casual appearance standards
- Footwear must meet factory safety requirements
- Successful training completion is a contingency of this assignment
- Engages customers proactively. Creates a positive impression of The Company, reflecting Client’s values in all activities and in all contact with the public.
- Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
- Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
- Facilitates interactive experiences with general public, groups and event guests as requested.
- Proactively addresses and/or reports safety issues or concerns.
- Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
- Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
- Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Client and Client’s Brand Experience policies and procedures.
- Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
- Proficient with ticketing system and functions, and other locations as trained and assigned.
- Typically 4 or more years' related work experience in a role which required strong customer service and communication skills
- Typically 1 or more years’ experience with a role that requires presenting, training, teaching, or acting in a client facing environment
- Public speaking
- Leading Tours
- Presenting
- Six months experience giving public tours and/or public speaking while representing a brand
- Six months experience with technology related to events, exhibits, or POS
- Proficient with Microsoft office tools
- Any experience with Client’s Future of Flight
- Experience working in a team environment
- Proven reliability, punctuality and regular attendance
- Ability to retain information quickly
- Hospitality
- Tourism industry
- Theater
