What are the responsibilities and job description for the Receptionist position at Etereo?
Title: Receptionist :
Reports to: Guest Services Manager:
Location: Riviera Maya, Mexico :
Role Summary::
Join our team as PBX/ Call Center Agent and become one of the authors of our story. As part of the Auberge family, you will be responsible for answering all telephone inquiries professionally, directing calls appropriately, and being required to be knowledgeable about the property and surrounding area. You will transfer the guest to the appropriate department when asked or answer questions you have knowledge about; for example you may get a call asking about what times our restaurants are open or you may be asked to transfer a guest to book their itinerary. The PBX Operator provides exceptional service and a warm proper greeting of the day upon answering the phone to all on and off property guests who call in accordance with Auberge / Forbes standards. Operates the reservations request with accurate and calm efficiency, not limited to assisting in organising guest facing and staff spaces, answering phone calls, and coordinating and executing all guest requests.:
Key Responsibilities::
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are::
Required Qualifications::
Preferred Qualifications::
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.:
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.:
Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new Opening in late 2021, the Auberge Resorts Collection destination will bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with each other.:
What Else?::
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. :
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.:
(Etéreo, Riviera Maya):
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.:
Reports to: Guest Services Manager:
Location: Riviera Maya, Mexico :
Role Summary::
Join our team as PBX/ Call Center Agent and become one of the authors of our story. As part of the Auberge family, you will be responsible for answering all telephone inquiries professionally, directing calls appropriately, and being required to be knowledgeable about the property and surrounding area. You will transfer the guest to the appropriate department when asked or answer questions you have knowledge about; for example you may get a call asking about what times our restaurants are open or you may be asked to transfer a guest to book their itinerary. The PBX Operator provides exceptional service and a warm proper greeting of the day upon answering the phone to all on and off property guests who call in accordance with Auberge / Forbes standards. Operates the reservations request with accurate and calm efficiency, not limited to assisting in organising guest facing and staff spaces, answering phone calls, and coordinating and executing all guest requests.:
Key Responsibilities::
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are::
- Please note that this is not an exhaustive list of everything that Receptionist will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are::
- Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to;:
- Preparing all necessary documents, such as registration cards, spa treatments, and restaurant confirmation, as well as any other item that may support efficient and timely check-in/out processes.:
- Ensuring that any Guest preferences (i.e. Bespoke Options and/or Experiences, Room specifics) are recorded on the guest history page and are well introduced to the appropriate departments for follow-up.:
- Escorting guests to their room, Restaurants, Spa, etc.:
- Responding promptly and tactfully to any Guest complaint that may arise.:
- Ensuring correct billing arrangement is provided according to Front Desk policies and procedures.:
- Making sure that any irregularities and discrepancies are recorded on the departmental logbook and brought to the attention of the MOD and/or General Manager.:
- Processing guest check-outs and giving guests a fond farewell. :
- Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.:
- Organize and maintain the Reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.:
- Is familiar with all Etereo & Kanai Complex facilities so as to be able to address, assist and actively sell services to guests.:
- Must maintain excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.:
- Perform other duties as directed, developed or assigned.:
Required Qualifications::
- A genuine affinity for interacting meaningfully and positively with Etereo teammates.:
- Self-confidence and leadership skills:
- Two years’ experience at a hotel:
- Able to work on a flexible schedule, including weekends and holidays, according to department needs:
- Drive to learn multiple computer programs and continually refine processes.. :
- Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.:
- Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.:
- Ability to think critically and solve problems as they arise.:
- Ability to compute basic mathematical calculations.:
- Ability to input and access data in a computer.:
- Ability to be a clear thinker and remain calm under pressure.:
- Ability to maintain the confidentiality of guest information and designated hotel data.:
- Ability to work cohesively with other departments and individuals as part of a team.:
- Ability to prioritize and follow up on work assignments.:
Preferred Qualifications::
- English Spoken:
- Spanish language competency:
- Preferable Luxury hotel experience:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.:
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.:
Nestled along the coastal paradise of the Riviera Maya on a pristine oceanfront site notable for its lush, expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new Opening in late 2021, the Auberge Resorts Collection destination will bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with each other.:
What Else?::
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. :
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.:
(Etéreo, Riviera Maya):
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.:
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