Client Services Specialist

GENERAL OBJECTIVES

Acts as first point of contact for clients in the Design Center and on the phone by responding in a professional and courteous manner. Manages the rotation of client assistance.

SPECIFIC RESPONSIBILITIES

• Greets all visitors and guests upon entering Design Center and provides appropriate assistance
• Learns and uses language of design and home furnishings to assist clients in getting oriented to the store.
• If Design Consultant is not available, may assist clients by directing them on tour of Design Center, reviewing style book, lifestyle projections, and/or booking appointment with a Design Consultant.
• Manages phone traffic including, but not limited to, answering and directing calls, retrieving and forwarding messages from voice-mail and activating messages system at end of the day.
• Schedules appointments for design team members.
• Assists design consultants and Design Center Managers with general administrative and clerical duties required for daily function of business.
• Maintains up to date files (electronic and paper), prepares follow-up correspondence, maintains various logs, and assignment lists.
• Updates master and design center price pages and product books. Orders memo fabric swatches for clients.
• Organizes client project information.
• Follows up as necessary to insure timely and appropriate service to staff members and clients.
• Perform any other duties as required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will usually work in an office environment. The noise level is minimal and there may be some exposure to dust.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Education: High school graduate or equivalent.

Experience: Two or more years experience in customer service support and/or receptionist role, preferably in a design or retail environment.

Other Requirements: Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people. Enjoys working in creative environment.

Organized and detail oriented with ability to handle multiple priorities.
Interested in the field of interior design, fashion and style.
Proficient in basic computer skills including Microsoft office.
Must be able to work holidays, evenings and weekends if schedule requires.'
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COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

COVID-19 considerations:
All associates required to wear a mask. PPE provided for associates. Unvaccinated customers requested to wear masks.

Work Location: One location