Loan Servicing Manager

Position Title: Loan Servicing Manager

____________________________________________________________________Position Summary

Assist in the overall function and operation of the Loan Servicing Department; including processing payoffs, drafting and reviewing discharges, and assisting the VP, Director of Loan Operations in the overall management of the Loan Servicing team.

Primary Responsibilities
· Prepare & Review Discharges

· New Loan Setup

· Review Escrow processes, including setting up of escrow accounts, reviewing forced placed insurance.

· Review and process file maintenance

· Review and where necessary recommend process changes across the loan servicing department.

· Respond to written and verbal customer inquiries.

· Assist in preparation, distribution and inquiries of annual escrow analysis and PMI insurance disclosures.

· Perform assigned quality control processes. Such functions may include, but not be limited to, system maintenance, new loans, and payments.

· Assist, as needed, with discharges, reconciliations and research.

Performs other related duties as required or assigned, some of which may be essential to the position.

Education Requirements

· Minimum of a High School diploma or equivalent and at least 5-6 years of loan servicing experience required.

Experience, Knowledge and Skill Requirements

· Strong verbal, written, and interpersonal skills.

· Detail oriented, good organizational skills, ability to collect and analyze data, work independently and as a team member, solid problem-solving skills.

· Ability to organize and prioritize to meet tight deadlines
Physical Demands and Conditions Requirements
· The position is located at 935 Jefferson Blvd Warwick, RI 02886. Infrequent travel to other ETHIC locations may be required.

· The work environment is a standard office setting including standard office equipment (fax, copier, phone, computer, etc.). The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

At ETHIC, a Wealth Bank you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other c

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Loan Servicing: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location