Veterinary Client Service Representative

Capital District Veterinary Referral Hospital is expanding our emergency services and is looking to add a part-time Client Care Specialist to join our growing specialty and emergency team.

Schedule:

• This position will be part-time: 10-20 hours per week.
• Saturdays: 11a - 9p
• Other shift is TBD - most likely will include afternoon hours.

About the Role: The Client Care Specialist will demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the front desk while consistently following Client Care Specialist protocols to complete tasks. Some of the essential responsibilities are to:

• Educate and advise clients regarding CDVRH services, products and practices
• Prepare and review documents and medical records accurately and completely
• Assisting clients with general information, appointments and invoicing
• Admit and discharge pets from appointments and services and schedule follow-ups as needed
• Accurately update and maintain client/pet records and files in accordance with Ethos and legal requirements

Compensation:

• Starting $22 - will increased based on experience & skill set

Qualifications:

• Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• The right candidate will have a fundamental knowledge of windows based computer programs.
• If you are a flexible, energetic, personable individual looking for an opportunity, please submit letter of interest and resume
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of Working at Capital District Veterinary Referral Hospital:

• Compensation is based on experience and skill level.
• Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

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NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.  
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.