Director, Fraud

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Job Description

What’s the role?

The Director of Fraud is responsible for building detection and enforcement programs to protect the Etsy marketplace from financial loss related to fraudulent buyers and sellers. In this capacity, you’ll take a multi-layered approach to understand the ways in which bad actors introduce risk into our ecosystem, devise detection strategies to combat that risk, and build enforcement programs intended to mitigate fraudulent behavior across our ecosystem. The incumbent will work closely with partners across Product, Engineering, Analytics, Finance, Fulfillment, Communications, Compliance, and Member Support teams.

This is a full-time position reporting to the Senior Director of Risk and Fraud (R&F), which is part of Etsy’s broader Payments and Risk organization, and the base salary range will be 174,000 - 226,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Candidates living within commutable distance of the Brooklyn Hub, may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

You will protect Etsy from fraudulent transactions and build buyer trust by helping to ensure all users feel secure when transacting on Etsy. You will run a large operation dedicated to understanding the myriad ways that fraud manifests in the marketplace, informing our strategy to prevent, detect, and mitigate those risks, and enforcing and removing bad actors from the platform. 

What does the day-to-day look like?

• Lead a team of senior managers, subject matter authorities, and outsourced teams
• Direct day-to-day operations of the fraud detection verticals: seller, buyer/transactional, gift cards, and ATO
• Develop high-reaching goals for annual strategy. Collaborate with partner teams in the alignment, planning and execution
• Build an enforcement strategy that balances potential losses with the goal of minimizing false positives and disruption to our member base
• Contribute to our machine learning and automation strategies by driving projects that improve our suite of automated controls, increase real time monitoring and alerting on anomalous behavior, and create stronger feedback loops to analytics and data science teams
• Monitor and assess the effectiveness of our controls, identify gaps, and make recommendations for improvement
• Collaborate closely with Product and Engineering to implement product improvements that detect and prevent fraudulent actors and build trust in our marketplace
• Meet or exceed critical business metrics (KPIs) and consistent execution against quarterly/annual goals; communicate progress and impediments to senior leadership
• Work cross-functionally by providing guidance on policy, product experiences, or member communications
• Build a comprehensive structured QA program across the fraud teams, including outsourced partners
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

• 10 years of leadership experience in risk, fraud, payments, KYC, or chargeback management
• Deep subject matter expertise in fraud with an ability to apply that expertise in a two-sided marketplace
• Creating performance indicators and analyses to drive decisions
• Demonstrating strategic thought leadership and industry expertise, responsible for the continuous improvement of our function in meeting the growing complexity and business needs to support Etsy's long term goals
• Navigating ambiguity and sensitive environments, and making effective decisions with limited data points available
• Harnessing excellent communication and presentation skills to articulate strategies to senior audiences and influence business outcomes 
• Anticipating business risks, including identifying gaps and inefficiencies in policies and enforcement operations, and coming up with long-term scalable and realistic solutions
• Building teams that excel at collaboration and can provide end-to-end solutions and recommendations
• A track record of delivery on sophisticated projects, using strong relationship building skills and ability to influence and work cross-functionally

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.