What are the responsibilities and job description for the UX Research Manager position at Etsy?
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands - Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
The Etsy research team helps the company understand our community of buyers and sellers and ensures they're central to our decision making. We’re organized around two core areas - UX Research to inform our product experience, and Market Research to inform our brand strategy across channels. Our insights are part of the vernacular at Etsy and play a key role in building confidence around product decisions, brand behavior and our business strategy.
The team is growing, and we’re looking to add new leaders to help shape our research practice! As a Product Research Manager at Etsy, you will lead a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our customers.
We are considering remote applicants based in the US for this position. Etsy offers three different work modes to meet the variety of needs and preferences of our team: Flex mode for those who are comfortable traveling to an office location 2 times per week, Remote mode, and Office-based mode. Learn more about our flexible work modes and vaccination policy here.
About the Role
In this role you will:
Lead a team of 2 UX researchers, mentoring them on UX methods, prioritization and career development
Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
Collaborate and communicate in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon
Run your own projects when the need arises
Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
Partner with peer managers on other teams or in other departments—such as Design, Product Management, Engineering, and Analytics
Recruit and hire outstanding researchers and facilitate their onboarding experience
About You:
Ideally you'll bring
- 5 years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace.
2 years previous research management experience developing and motivating an impactful UX research team, and enjoy mentoring others on how to progress in their careers
Care deeply about understanding customer needs and delivering the best experience for them
lead by example, and have track record of influencing product decision-making with inspirational, action-orientated and high quality research
Balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
Confidence in using creative socialization techniques
Experience in triangulating data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
Build excellent internal and external relationships with key partners
Previous experience with conducting international research and developing standard methodologies preferred
If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position! As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please send a coverletter and resume telling us why you'd be right for the position. As you'vehopefully seen already, Etsy is a place that values individuality andvariety. We don't want you to be like everyone else - we want you to belike you! So write to us and tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makesus a more relevant, more competitive, and more resilient company. Weencourage people from all backgrounds, ages, abilities, and experiences toapply. Etsy is an equal opportunity employer. We do not discriminate on thebasis of race, color, ancestry, religion, national origin, sexualorientation, age, citizenship, marital or family status, disability,gender, gender identity or expression, pregnancy or caregiver status,veteran status, or any other legally protected status. We will ensure thatindividuals with disabilities are provided reasonable accommodations toparticipate in the job application and interview process, to performessential job functions, and to receive other benefits and privileges ofemployment. While Etsy supports visa sponsorship, sponsorship opportunitiesmay be limited to certain roles and skillsets.
For U.S. roles only:
Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
