Customer Service Manager
Job Posting for Customer Service Manager at Eureka Ergonomic
Benefits:
Eureka Ergonomic was founded in 2017 to become a world-leading home office furniture brand, serving specifically the younger generation. Within a few years, we've established business relationships with countless Fortune 500 retailers such as Target, Walmart, and Costco. On the marketing front, we partnered up with various international gaming brands, such as Activision (Call of Duty) and Blast(CS: GO Global Esports Tournaments), which resulted in tremendous success in brand marketing exposure. Our employees have shared the benefits of our company's record growth, from wage increases to expanding benefits.
Job Description
As a Customer Service Manager, you will lead our customer support team in delivering exceptional service to our clients. You will be responsible for overseeing daily operations, resolving escalated customer issues, and implementing strategies to improve customer satisfaction. This role requires a customer-focused leader with strong communication skills and a passion for delivering top-notch service.
Qualifications
Responsibilities
Benefits
Salary Range: $50k - $65k a year
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Eureka Ergonomic was founded in 2017 to become a world-leading home office furniture brand, serving specifically the younger generation. Within a few years, we've established business relationships with countless Fortune 500 retailers such as Target, Walmart, and Costco. On the marketing front, we partnered up with various international gaming brands, such as Activision (Call of Duty) and Blast(CS: GO Global Esports Tournaments), which resulted in tremendous success in brand marketing exposure. Our employees have shared the benefits of our company's record growth, from wage increases to expanding benefits.
Job Description
As a Customer Service Manager, you will lead our customer support team in delivering exceptional service to our clients. You will be responsible for overseeing daily operations, resolving escalated customer issues, and implementing strategies to improve customer satisfaction. This role requires a customer-focused leader with strong communication skills and a passion for delivering top-notch service.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum of 3 years of experience in a customer service management role.
- Proven track record of improving customer satisfaction metrics.
- Excellent interpersonal and conflict resolution skills.
- Experience with CRM software and ticketing systems.
- Ability to analyze data and identify trends to make informed decisions.
- Strong leadership skills with the ability to motivate and coach a team.
Responsibilities
- Oversee the day-to-day operations of the customer service team, ensuring efficient and effective support.
- Develop and implement customer service policies and procedures to streamline operations and enhance customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics such as response times, resolution rates, and customer satisfaction scores.
- Conduct regular training sessions for the customer service team to improve skills and product knowledge.
- Collaborate with other departments to address customer issues and improve processes.
- Prepare and present reports on customer service performance and make recommendations for improvement.
Benefits
- Full Medical, Dental, Vision, and 401(k)
- PTO
- Weekends off
- Employee Discount Program
Salary Range: $50k - $65k a year
Salary.com Estimation for Customer Service Manager in La Mirada, CA
$90,750 to $120,927
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Job openings at Eureka Ergonomic
Eureka Ergonomic
La Mirada, CA
Full Time
Eureka Ergonomic
La Mirada, CA
Full Time
Eureka Ergonomic
La Mirada, CA
Full Time
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