Customer Services Manager
Job Posting for Customer Services Manager at Eurest
Salary: 65,000k
Pay Grade: 12
Other Forms of Compensation:
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
Job Summary
The Customer Experience Manager position is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. Because this manager is usually the first contact many people have with Eurest Support Services, this manager is expected to be an ambassador for the company.
Key Responsibilities
-
Leads the experience culture for John Deere sites in Waterloo and Des Moines Iowa
- Regular communication with Clients
- Plan experience events
- Plan promotional events using Compass collateral.
- Regular communication with Eurest Site managers for planning events and promotions.
- Works closely with other managers to ensure customers’ needs are handled quickly and they get all questions answered.
- Assists in creating and uploading catalogs, marketing materials, monthly newsletter, and tailored email blasts to customer groups via Constant Contact and other marketing outlets to keep our customers engaged.
- Responsible for CaterTrax, POS, Kiosk, Mobile App and DTO platforms to insure correct menus, pricing, and functionality.
- Assists in the creations of new enhancements to our customer interface systems, keeping up to date with technology and customer needs.
-
Acts as the "go to" for complex, key and new accounts orders and needs.
Aids with product inquires, substitutions and pricing via phone and email and taking orders, as needed. - Creates monthly quarterly reports.
- Implements and stays up to date on new policies and procedures within our department and company as the needs of customers change and our company grows and evolves.
- Manages the training and integration of new team members.
Qualifications:
- Minimum of (3) years of food service experience.
- Experience working with food service technology. Serve Safe Certified preferred.
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest maintains a drug-free workplace.
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1220472
Eurest
CHAUNTE TAYLOR
[[req_classification]]
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