Customer services advisor

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 5.4 billion Euros turnover, over 800 laboratories across 50 countries and about 50,000 staff.

Chemtest is part of Eurofins; we are an award winning company providing routine analytical Environmental services and bespoke specialist testing throughout the UK, Ireland and Europe. 

With Environment at our heart

The air we breathe, the water we drink, the soil we rely on to sustain life – our market-leading tests help a wide range of companies, NGOs and governments ensure the Earth’s scarce resources are sustainably preserved and maintained safely for future generations. We’re , helping to make our planet safer every day.

Our Philosophy

Life here is different. We don’t tie anyone to a tightly-structured career path; instead, we create an environment where you can make your own decisions and take on more responsibility as you prove yourself so you can develop naturally and advance quickly. We encourage independent thinkers who challenge the status quo and never accept the market’s or the company’s “usual way of doing things” if they can find smarter ways of delivering excellent results every day. But independent doesn’t mean doing it alone: across all our countries we pull together as a team because we understand we’re stronger and smarter together.

Job Description

We are looking for individuals with passion for customer service to join our team in Newmarket. We are looking to strengthen our customer services department on back of exceptional period of growth in recent months. 

Main Responsibilities:

·        To establish strong client relations through consistent and successful application of the above duties

·        Ensuring the timely flow of necessary and accurate information between the clients, laboratory and Sales & Development Team

Key Duties:

·        Manage a list of key accounts to ensure  priority service and exceptional customer experience

·        Supporting the Customer Service Manager in monitoring, delegating and prioritizing the generation of accurate and timely work output from the department in line with client expectations

·        To support the Customer Service Manager to effectively manage the administrative functions of the department

·        Acting as the focal point between appointed key clients, the laboratory, and the Sales & Development Team

·        Immediate liaison with client contacts to resolve any potential issues on the day of receipt

·        Overseeing the efficient collection of samples and delivery of sampling equipment

·        Obtaining and processing testing schedules with urgency and efficiency

·        Keeping clients informed of any delay from sample collection through to delivery of results

·        Sending client results at the earliest opportunity on the report due date, and in the correct format

·        Monitoring and updating CRM databases

·        Applying high quality written and verbal correspondence on all client matters

Qualifications

Skills/ Experience:

·      Previous Customer Service Experience - 3 Years customer service / senior admin experience

·      Excellent Verbal & Written Communication Skills

·      MS Office – Advanced

·      Problem solving

·      Ability to Work under Pressure

·      Experience of working in a target focused environment

·      Industry knowledge would be desirable

Additional Information

Person Specification 

• Strong analytical skills
• Change agent
• Fine communication (oral and written) and attention to detail
• Ability to work in support of an ambitious management team, self-motivation, adaptability, and a positive attitude
• Ability to prioritise and deliver; action orientated
• Excellent computer skills and statistical analysis experience
• Project-oriented
• Accuracy of work, pays attention to details
• Good organizational skills and ability to multi task

What Happens Next
 
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.