What are the responsibilities and job description for the Community Manager position at Euston Management?
Community Manager
We are offering an exciting opportunity for a skilled Community Manager to join our team in a privately owned portfolio of multi-family apartments. The ideal candidate will be responsible for upholding high standards of customer service and professionalism for a 143-unit apartment community in Temecula, California. Three to five years of multi-family Assistant Manager or Community Manager experience is required.
Operating under the guidance of the Regional Manager, our Community Manager assumes responsibility for all property operations, encompassing general administration and maintenance, oversight of all personnel and resources, and ensuring that the property consistently meets operational and financial objectives established by the company, as detailed in the following responsibilities.
Job Duties and Responsibilities:
Understand and adhere to all Fair Housing, State, and Local Laws.
An ability to quickly learn and put into practice new software as needed.
Exceptional customer skills in all areas. Achieves and maintains customer service standards with residents, prospects, and vendors.
Identifies strategies to improve quality of service, productivity, and profitability.
Hire, mentor, evaluate, schedule, and terminate employees according to the company's policy, and under the direction of the Vice President & Regional Manager, recommend salary increases and advancements.
Maintains a professional clean and non-offensive appearance.
Understand & meet property deadlines.
Resolves resident relation issues timely and within the guidelines set forth by the Company.
Maintains accurate records of all financial transactions of the property including accounts receivable, accounts payable, collections accounts, and petty cash funds.
Assists in all rent collections and bookkeeping functions according to company policies. Complies with any required reporting per company policy and reviews for accuracy.
Distributes and follows up on lease renewals, answers telephone, shows apartments, screens applicants, and implements credit verification as needed and according to company standards and policies.
Conduct routine record keeping and maintain accurate resident records in the company system.
Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations.
Coordinates, assigns, and supervises the performance of all maintenance as required in conjunction with the Maintenance Supervisor/Lead including, but not limited to, grounds, turnovers, service requests, common area, and preventative maintenance.
Supervises all work performance by outside vendors to ensure that their work is completed satisfactorily and to company standards in conjunction with the Maintenance Supervisor/Lead.
Locates and purchases materials and supplies and assures inventory is maintained as approved. Makes sound financial decisions when purchasing materials and supplies.
This position also includes assisting with special projects as needed.
Minimum Requirements:
Three to five years of multi-family Assistant Manager or Community Manager experience.
Relevant certifications (CCRM, CAM, CPM).
High-school diploma or equivalent.
Fair Housing Certification or ability to obtain before interacting with future residents.
Knowledgeable in property management software, i.e., Entrata, RealPage. Entrata is a plus.
Basic knowledge of computers, mobile devices, printers, scanners, and general office equipment required to perform daily tasks.
Basic to moderate understanding of Microsoft Office including Word and Excel and Google Suite.
Strong oral and written communication skills.
Detail-oriented person.
Positive and professional attitude.
Ability to work well independently and with a team.
Strong time management skills and highly organized; ability to multi-task and manage emails.
Maintain a valid driver’s license with a clean driving record. Current automobile insurance is required.
The property is non-smoking.
Education:
High school or equivalent (Required).
Experience:
Entrata or Property Management Software Equivalent: 1 year (Required).
Property Management: 3-5 years Assistant Manager or Community Manager (Required).
License/Certification: CCRM, CAM, or CPM.
Driver's License (Required).
Work Location: In Person/In Office (no remote offered).
Salary Details:
Job Type: Full-time- Non-Exempt
Shift: 8 hours
Salary: $74,000 – $78,000.
This position is typically Monday - Friday 8:30 am to 5:00 pm. Weekends and on-call based on property and scheduling needs. The office is closed on Sundays.
Benefits:
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Cell Phone Reimbursement
Paid time off
Holidays – 12 per year
Eligible for bonus
Job Type: Full-time
Pay: $74,000.00 - $79,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 5 years (Required)
- Property management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Temecula, CA 92592 (Required)
Ability to Relocate:
- Temecula, CA 92592: Relocate before starting work (Required)
Work Location: In person
Salary : $74,000 - $79,000