Customer Success Manager

Customer Success Manager

Location: Nashville

Company: EVA

Salary: $50,000 base with $25,000 in additional performance compensation ($75K Salary Target)

About EVA:

EVA is a dynamic and innovative technology company in the entertainment industry. We specialize in connecting clients with entertainers and ensuring seamless booking through our advanced platform. As we continue to grow, we are looking for a motivated Customer Success Manager to join our team and help us expand our client relationships and business opportunities.

Position Overview:

The Customer Success Manager (CSM) will be responsible for nurturing and expanding our existing client accounts. This role combines customer success with inside sales, focusing on account growth and ensuring client satisfaction. The CSM will work closely with various departments within the company to provide an exceptional experience for our clients, driving expansion and business growth.

Key Responsibilities:

Account Management & Expansion:

• Manage and grow client accounts by identifying opportunities for expansion within other business areas and departments.
• Develop and execute strategic plans to achieve sales targets and expand our client base.
• Act as a main point of contact for current clients, providing exceptional service and support.
• Upsell and cross-sell additional services and solutions to existing clients.

Client Success & Satisfaction:

• Ensure client satisfaction by understanding their needs and providing tailored solutions.
• Conduct regular check-ins with clients to monitor their satisfaction and address any issues or concerns.
• Serve as a subject matter expert on EVA’s platform and services, offering insights and recommendations.

Operational Support:

• Oversee the setup and execution of event bookings, ensuring all details are managed effectively.
• Assist with administrative tasks such as contract management, invoicing, and payment processing.
• Monitor platform activity to ensure a sufficient number of quotes and timely response to inquiries.

Sales & Reporting:

• Collaborate with the sales team to transition new clients smoothly and ensure a clear pass-off.
• Track and report on key metrics, including client growth, retention, and satisfaction.
• Develop and implement a compensation plan to reward account expansion and client retention.

Qualifications:

• Proven experience in customer success, account management, or inside sales, preferably in the event or entertainment industry.
• Solution-oriented with the ability to recognize and iterate customer-driven improvement opportunities that can be made to a technology platform to enhance the user’s overall experience. 
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Self-motivated, proactive, and able to work independently.
• Tech-savvy with experience using CRM systems (e.g., HubSpot) and payment processing platforms (e.g., Stripe).
• Strong analytical skills to measure and report on performance metrics.

Compensation and Benefits:

• Competitive base salary of $50,000 with the opportunity to earn $25,000 in additional performance compensation which is a $75,000 salary target.
• Opportunity for career growth and advancement within a rapidly growing company.
• Comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

Application Process:

To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great fit for EVA. We look forward to hearing from you!