Collections Representative

We are seeking a Collections Representative to join the team in Schuylkill Haven, PA! The Accounts Receivable Specialist will investigate and resolve customer billing and payment discrepancies.

Essential Job Duties

• Collaborate with Evans’ Agents (Evans’ business partner, also the billing party) to ensure that established billing requirements are being followed
• Resolve billing discrepancies between customers and Agents
• Investigate customer payment discrepancies (over/short)
• Proactively reach out to customers to resolve past due balances
• Monitor accounts with past due balances
• Coordinate with the Credit Department to adjust credit limits or to place accounts on hold
• Maintain communication with the Cash Applications team for incomplete AR remittances
• Work with Agents and outside collection agencies to collect on delinquent payments
• Implement process improvements to eliminate recurring billing issues
• Maintain thorough, concise records of all relevant account activity

Required Qualifications

• High school diploma or equivalent
• 2 years of customer service experience
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Strong typing skills and technically savvy
• Analytical and detail-oriented
• Top-notch organizational skills
• Ability to quickly pivot from one task to another and remain calm under pressure
• Ability to read, speak, write, and understand English in a professional manner

Preferred Qualifications

• Associate degree in Finance, Accounting, or related field
• Accounting background or banking experience

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K Employer Match
• Paid Vacation
• 8 Paid Holidays a year
• Paid on a weekly basis!
• The opportunity to work with good humans!

Evans Delivery is part of The Evans Network of Companies, which has evolved over the last three decades from an asset heavy LTL trucking operation, into the largest asset light, independent Intermodal Drayage provider in North America. As of today, expanded operations includes Truckload, Flatbed LTL/Final Mile, Logistics & Transportation Solutions.

Job Type: Full-time

Pay: $17.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Schuylkill Haven, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your regular email address?
• What is your hourly pay requirement? Leaving this blank or entering a vague response (such as, "negotiable") will result in automatic disqualification.

Work Location: In person

Salary : $17 - $0