Transportation Fleet Manager

As Transportation Fleet Manager, you will be responsible for overseeing the day-to-day operations of Dispatch, Fleet Safety, Driver Safety, Driver Training; coordinating and managing all functions of the department, which includes truck dispatching and communication with drivers and customers. Ensures call quality from start to finish and proactively seeks opportunities to improve the internal processes and results company-wide. The Transportation Fleet Manager participates in regular business meetings, completes performance reviews, and provides coaching to drivers and dispatchers.

Responsibilities for Transportation Fleet Manager

• Dispatch management.
• Communications with customers, drivers and other departments.
• Driver training.
• Driver safety analysis and follow up.
• Monitors and supervises daily call analytics reports, ensuring performance standards are met.
• Reviews and analyzes work related data and makes workload adjustments accordingly.
• Manages metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
• Drives a culture of accountability, continuous improvement, and personal excellence.
• Develops and maintains strategy to ensure customer satisfaction with all service interactions.
• Monitors individual and team results to identify and act on both positive and negative performance.
• Communicates key messages effectively to ensure that direct reports are informed of process changes.
• Resolves escalated issues and addresses customer complaints. Researches and conducts root cause analysis and develops responses to effectively correct concerns.
• Responsible for ensuring compliance with DOT regulations as related to incoming calls.
• Work with other departments in the organization.
• Develop and audit quality assurance strategies to ensure the delivery of world-class service.
• Responsible for hiring, coaching, and terminating Dispatch employees.
• Ensures all staff members are equipped with all necessary job-related training.
• Other duties and responsibilities as assigned.

Qualifications for Transportation Fleet Manager

• Minimum of 2 years Dispatch Department management and/or fleet management experience.
• Bachelor’s degree preferred.
• Microsoft Office and Teams experience required.
• TowBooks experience preferred.
• CDL-A license preferred but not required.
• Towing and/or heavy haul experience preferred but not required.
• Strong supervisory experience including staff development.
• Possess practical conflict resolution skills (both customer and staff conflict).
• Proven leader with advanced time management, planning, organizational and multitasking skills.
• Ability to work in a professional, fast-paced environment.
• Strong understanding of the Dispatching environment and the key levers to enhance performance.
• Clear, concise, and practical communication skills (both oral and written)
• A solution-oriented and positive mindset that openly embraces change and stretches goals.
• Strong organizational skills with the ability to prioritize objectives with little-to-no assistance, find issues, and create solutions that address those issues.
• An ability to hold team members accountable for job performance.
• Appropriately respond and handle customer inquiries and complaints in a timely and professional manner.
• The ability to thrive in a fast-paced, ever-changing, and high-pressure environment.

Job Type: Full-time

Salary: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Paid holidays

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Plymouth Meeting, PA 19462: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatch / Fleet management: 2 years (Required)

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Plymouth Meeting, PA 19462 (Required)

Ability to Relocate:

• Plymouth Meeting, PA 19462: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $75,000