Responsibilities
· Answer customer questions or refer to appropriate staff. Attempt to resolve customer complaints and if necessary, contact Manager-on-Duty.
· Answer and route phone calls, take and route messages as needed.
· Explain benefits of membership and sign up new members.
· Answer questions on member equity status from database in terminal.
· Sign up customers for co-op sponsored classes or other events.
· Issue credits to customers for returned items or refer to appropriate staff ensure that returns are properly disposed of and shrink promptly and accurately recorded.
· Help customers with placing special orders.
· Call customers when special orders are delivered, from information provided by receivers.
Other Responsibilities
Job Qualifications
· Ability to stay calm under pressure.
· Ability to project a friendly, outgoing personality.
· Experience serving the public.
· Communications skills: good listener, clear instructions.
General Qualifications
Job Type: Part-time
Pay: $12.00 - $13.50 per hour
Expected hours: 30 – 35 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person
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