Bilingual Medical Receptionist

• Welcomes and Greets patients and visitors in a prompt and courteous manner
• Checks-in patients, verifies and update necessary information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Collects and record patient payment
• Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
• Answers telephone, schedules appointments, screens calls and relays messages to staff and physician
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions
• Updates and maintains current information on provider’s schedule
• Ensures availability of treatment information by filing and retrieving patient record
• Maintains work area and waiting room in neat and orderly manner
• Maintains operations by following policies and procedures, reporting needed changes
• Refers patient problems and complaints to physician

·       Maintains patient accounts by obtaining, recording and updating personal and financial information

·       Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing; collecting

·       Performs related work as required

·       Works closely with staff to monitor patient flow

·       Attends and participates in monthly staff meetings

·       On feet for long periods of time

·       Open up office – TV on etc.

·       Check for messages, faxes and mail and distribute.

·       Attach all appropriate paperwork and update as needed for patients to complete at check-in: New patient forms, Financial, HIPAA, etc.

·       Enter patient demographics to EHR

·       Check emails throughout day

·       Patient check-in (promptly make the appropriate EHR data entries) 

·       Activate “checked in status” on EHR schedule.

·       Maintains business office inventory and equipment by checking stock and determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

·       Help patients in distress by responding to emergencies

·       Protects patients’ rights by maintaining confidentiality of personal and financial information

·       Checks for any outstanding balance

·       Post to billing ledger, any money collected from patients

·       All monies taken during the day are to be placed in the bank bag held at front desk, this must be kept secure and out of reach or vision of patients.

·       Check demographic information is current and correct in patient’s demographics in EHR including phone number and email address.

·       Copy patient’s insurance card, photo ID if applicable

·       Assist in training of staff as needed

·       Contributes to team effort by accomplishing related results as needed

Education & Experience:

• Bilingual in English/Chinese/Korean a plus
• Previous medical receptionist or hospital admitting experience.
• Knowledge of medical terminology.
• Computer literate in Windows based applications, up to date with Windows 2007.
• Excellent oral and written communication skills.
• Time Management
• Ability to deal with varying levels of general public from diverse culture and socio-economic backgrounds.
• Typing and Telephone skills.
• Understands the ethics of patient and office confidentiality.
• Ability to comprehend medical office routines and policies.
• Scheduling
• Word Processing
• Learns quickly from verbal and written instructions.
• Ability to keep some financial records and perform mathematical tasks.
• Good organizational skills.
• Customer Service
• Tact and diplomacy.
• Previous experience with public relations.

Continuing Education

• Attends in-service education programs that are job related.

• Shows an interest in and provides proof of, upgrading skills and attends (at own cost) continuing education that is job related, on an annual basis.