What are the responsibilities and job description for the Specialist Support Operations I (NYNOC) position at Everi?
Specialist Support Operations I (NYNOC)
Department: Network Operations Center (NOC)
Employment Type: Full Time
Location: Schenectady, New York - NOC
Description
Be part of the Everi Network Operations Center that monitors numerous Everi products in casinos in New York. As a Specialist Support Operations 1 you will be troubleshooting issues raised by customers and escalating to the appropriate teams as needed.
3rd Shift: This shift is from 2:30 pm to 12:30 am, there may be times where we need individual to cover other shifts. This shift will be 4 alternating days weekly to include every other weekend.
3rd Shift: This shift is from 2:30 pm to 12:30 am, there may be times where we need individual to cover other shifts. This shift will be 4 alternating days weekly to include every other weekend.
What Will You Be Doing?
- Monitor all issues related to systems, platforms, servers, circuits and networking
- Develops, maintains, and manages relationships with internal and external customers, following-up daily on tickets as required
- Responsible for first line troubleshooting of system and network issues
Skills, Knowledge, & Expertise for the job:
- 1 year experience in a help desk / technical support environment with networking, PC, and product knowledge
- Basic knowledge of Windows Server 2003, 2008, and 2012
- Basic knowledge of server hardware and peripherals
- Basic knowledge of networking devices: Cisco switches and routers
- Experience developing and maintaining LAN/WAN environments and working with telecom vendors to troubleshoot
Why Us?
- Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a strong culture and resounding positive feedback from Everi employees in 2021, Everi continues to receive recognition as a Top Workplace in 2022. Everi was recognized on a national level as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas, as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi Corporate HQ is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.
#LI-JBC1
** For All External Staffing Agencies **
Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.
#LI-JBC1
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