National Account Coordinator

Description

Evermark’s mission is to optimize the creativity and passion of our people to drive innovation and instill superior design into our products, ensuring we deliver the highest levels of value and quality to our customers. From earliest beginnings in 1990, to the substantial specialty millwork, home improvement, and building products powerhouse Evermark stands as today, the company provides innovative offerings that enhance the value and beauty of a home.

OWNERS WANTED!!!

Evermark, LLC is an employee-owned company and a Drug Free Work Place, offering a competitive compensation and benefits package including 401K and Employer Match, Medical, Dental, Vision and Employer Paid Life Insurance. 

Employee-focused culture
Whether it’s our Employee Stock Ownership Plan (ESOP), or our FUN, FAMILY ATMOSPHERE, we put the satisfaction of our employees at the forefront of everything we do and where culture matters. We believe that by investing in our people we are investing in our company’s future!  We are a leader in the manufacturing of stair components and other building materials. 

Community-driven workforce
Corporate and personal involvement in the communities is important to all of us.  We have a volunteer program that gets us in front of the community several times throughout the year and allows our employees to participate in things near and dear to their heart.  

Evermark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran or any other status prohibited by applicable national, federal, state or local law. 

Evermark does not accept unsolicited resumes from vendors, including recruitment agencies, and/or search firms unless pre-approved by Human Resources.

Summary/Objective
Working as part of an account team, the National Accounts Coordinator is responsible for driving sales through Evermark’s big box hardware customers. This position will be responsible for managing listings, optimizing product visibility, researching new opportunities, analyzing data, and growing revenue through big box hardware channels. This role coordinates with all internal and external customers and vendors to meet the deadlines, budget, and strategic objectives.

Essential Functions

• Partners  with marketing and sales to launch, maintain and improve product listings across all big box marketplaces, ensuring products are both accurate and compelling to incite consumer purchases.
• Conduct market and competitor analysis to provide insight and recommendations on pricing and product assortment strategies.
• Track in store and online POS metrics, including in stock, sales rate, return rates, etc. and provide performance summaries and reporting against goals.
• Collects, enters, and manages product data in company and customer’s data bases.
• Manage customer product reviews and product questions to provide customer feedback and report out to organization.
• Partner with Account Managers to review all open orders and take actions to resolve with customer, 3PL partner, and internal systems.
• Manage and submit reports with customer to maintain SKU availability and planogram integrity.
• Answer and reply to customer phone calls and emails regarding shipments, product questions, and availability inquiries. Coordinating resolution with warehouse, sales, or other internal teams.
• Plan and execute display and signage shipments for customer resets

Requirements

 Job Competencies

• Experience managing customer feedback and nurturing individual customer relationships.
• A customer service-oriented mindset, sympathetic to the wants, needs and expectations of the customer.
• Demonstrated high business acumen, with the ability to think and act strategically.
• Ability to work cross functionally with sales, marketing, IT, operations, and customer service teams.

Qualifications Required:

• Bachelor’s Degree preferred, or combination equivalent experience and education required.
• 2 years of Sales, Customer Service, or experience, preferably managing big box home improvement business models.
• Excellent communications skills are necessary.
• Computer proficiency. 
• Excellent organizational and the ability to multi-task.
• Time management and prioritization skills. 

Travel:   

Minimum travel required for The Home Depot training and meetings; in-store visits, key vendor meetings, etc. Overnight travel is rare.