What are the responsibilities and job description for the Clinical Nurse Coordinator position at EVERSANA?
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
The Clinical Nurse Coordinator (CNC) serves as a clinical case manager for patients and caregivers. The CNC is a clinical resource for patients and families, and provides education on specific disease states, lifestyle impact and lifecycle/age specific considerations. The CNC will work with other team members to help patients be successful with their prescribed therapies. The CNC helps to determine which patients need assistance in improving medication adherence and devises strategies to accomplish this. Establishing regular contact with the patients is essential to the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
- Provide overall clinical case management services to patients and caregivers, develop 1:1 relationships
- Ensure all assigned patients are contacted on a regular basis, adapt frequency based on at risk patient assessments
- Assist patients and caregivers in the understanding of care and treatment plans
- Assist patients and caregivers in overcoming identified barriers and connect to available manufacturer, and EVERSANA community resources
- Collaborate with pharmacists and members of the care team to improve patient adherence to prescribed treatment plan
- Delivery of superior nursing service and clinical education
- All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
- Interface between program patients, payers, and health care providers to ensure quality nursing services are delivered to patients.
- Follow up with program patients to proactively support patient care
- Perform patient/family education about disease state, management/plan of care, medication use and side effects, lifestyle and lifecycle considerations and resources
- Coordinate with Pharmacists, PSCs and reimbursement team to support patient medication needs
- Manage adverse events reporting according to SOP
- Provide support for recommended lifestyle modifications
- 10% travel may be required
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to perform the expectations listed above successfully.
Qualifications
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Licensed Registered Nurse in the state of Missouri, in good standing
- 3 years of professional nurse experience
- Bachelor of Science in Nursing degree
- Analytical, creative and excellent interpersonal skills essential
- Computer proficiencies, including Microsoft office
- Ability to adapt to a fast-paced dynamic environment, makes clinical decisions, and maintains confidential information
- Strong communication skills with the ability to develop and articulate ideas and information that generate understanding
- Exhibits an upbeat attitude and genuine interest in helping patients; energizes others through his/her attitude
- Able to connect and understand the emotional aspects of patients with chronic diseases
- Proves to be a professional of high integrity and character who demonstrates ethical behavior
PREFERRED QUALIFICATIONS:
- 5 years relevant clinical nursing experience
- Experience working with patients with chronic diseases in an education role
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements, along with the work environment characteristics described here, are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
EVERSANA is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
#INP
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $65,000 to $91,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
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