Analyst, Process and Application Performance

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Role and Scope of Position:
Ensures accurate, timely, and complete maintenance and reporting of Eversource Operations Systems. Responsible for the complete and accurate Administrative Configuration of Eversource Operations and related products. Responsible for Conformance and Performance Reporting, including System Dashboards, KPI’s, Work Metrics, Rate & Regulatory Reporting. Performs a lead role for business testing of Eversource Operations systems.

Eversource Energy is the largest Energy delivery company in New England. We support 3.7 million Gas and Electric customers across CT, MA and NH.  Be a part of our mission to deliver reliable energy and superior customer service.  ENERGY- BRINGS US TOGETHER!!

Role and Scope of Position:  
Ensures accurate, timely, and complete maintenance and reporting of Eversource Operations Systems.  Responsible for the complete and accurate Administrative Configuration of  Eversource Operations and related products.  Responsible for Conformance and Performance Reporting, including System Dashboards, KPI’s, Work Metrics, Rate & Regulatory Reporting.  Performs a lead role for business testing of Eversource Operations systems.

Essential Functions:

• Coordinates activities with members of all Eversource Operating Companies for successful execution of the Work Process to achieve consistent and standard results
• Ensures  Eversource Operations systems and related products are accurately configured, maintained, and documented
• Performs lead role on Business Testing of  Eversource Operations system products
• Facilitates organizational efficiencies through building and maintaining networks of key contacts across the organization and standardization of Reporting and Metrics, including KPI’s for all Operations Work Business Processes in responsible systems
• Coordinates and supports business Users’ Reporting needs and provides continuous review of data integrity up to and including software / configuration errors
• Establishes specifications for Business Requirements, Upgrades, and Enhancements to Reports
• Ensures accurate and timely reporting for Business Process Conformance and Performance
• Ensures compliance with all Sarbanes Oxley (SOX) requirements, including User security and data maintenance requests
• May participate with training Field Users on enhancements and changes to responsible System Reports products and associated business processes. 

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skills:

• Good problem-solving skills to diagnose and resolve application defects, e.g. software and/or configuration bugs including user errors. 
• Good communication skills, both oral and written, to instruct users on configuration setup / reporting and problem resolution. 
• Good organizational skills, and the ability to deal with multiple and varied System related issues in a given day. 
• Knowledge and the ability to demonstrate additional computer skills on applications such as Power Point, Word, and Excel are required. 
• Experience in using SQL Query Tools such as Toad or AQT is highly desirable. 

Education/Experience:

• Bachelor’s Degree or the equivalent combination of education and experience     

Experience:

• Three (3) to five (5) years of related experience
• Individual must have a strong background and experience in the principles and process of  Eversource Operations systems and an ability to understand  related products.  The individual should have the ability to troubleshoot and diagnose System issues in a timely fashion.     

Licenses & Certifications:

• A valid driver’s license is required as travel to facilities throughout the entire Eversource territory may me be necessary.

Working Conditions:

• Office environment where primary tools include PC / laptop and telephone
• Occasional travel between Eversource offices for meetings and to provide Operating Company customer support
• Storm / Emergency restoration assignment will normally require travel to support events across Eversource territory.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Please submit a resume with your application.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor