What are the responsibilities and job description for the Fritztown Team Member/Concessions position at EVO Entertainment Group, LLC?
Fritztown Team Member
About Us:
EVO Entertainment Group is an out-of-home entertainment brand which owns & operates movie theatres, restaurants, bars, and entertainment centers throughout central Texas. Here at EVO we strive to be ahead of the curve, to consistently raise the bar and set new standards when it comes to providing our guests with the best possible entertainment experience. Our mission is to push boundaries, set standards, and most importantly to have fun!
Job Description:
As a team member at EVO, you’ll operate the box office selling movie tickets and selling one cards to guests. You will also be the first point of guest interaction in most cases and will be expected to inform guests of any promotions or specials around the building. You’ll also answer questions about the building, provide clear directions to guide the guests to any part of the building, answer the phone and help guests with any questions or concerns they may have, and be able to inform guests about the prices and policies here at EVO!
Properly prepare all concessions items (Popcorn, hotdogs, nachos, café items, etc.) and be able to comfortably communicate with guests to inform them of combos and items we have in concession. Handle daily cleaning tasks to upkeep the cleanliness of our concession stand. Be able to work effectively in a high volume setting and stay busy with restocking, food prep, and other concessions duties during down time.
Job Responsibilities:
- Greet guests in a friendly manner by smiling and welcoming them
- Provide excellent guest service and make sure it’s friendly, helpful, and fast!
- Ensure the security of all box office cash and tickets
- Sell movie tickets to guests
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Keep box office clean, well-organized, and up to date with signage
- Answer guest questions and resolve any concerns
- Answer telephone
- Assemble food orders, operate point-of-sale terminals and make accurate change
- Enhance the guest experience by making thoughtful suggestions
- Work a cash register
- Maintains cleanliness of entire concession stand including cooking equipment, counters, display cases, preparations areas, and stock room
- Answer questions from guests and resolve any concerns
- Transport bags of raw popcorn, boxes of oil & butter, buckets of ice, and other stock items
- Maintain facilities that are clean, safe and in good repair
- Provide an experience that is comfortable, distraction-free and picture-perfect
- Control access to theatre by greeting, directing guests and tearing tickets
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
- Create a constant presence inside and outside auditoriums to deter any disruptive conduct
- Assist with crowd control and seating of guests in auditoriums
- Clean lobbies, restrooms, auditoriums and all exterior and common areas of theatre
- Other miscellaneous duties as assigned by Managers or General Manager
Qualifications
- Able to take direction and work together as a team
- Works calmly and executes job duties effectively under pressure
- Guest service experience preferred
- Cash handling experience preferred
- Be able to lift 40lbs or more
- Be comfortable standing for your entire shift
Salary : $24,800 - $31,400
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