Customer Service Representative

Company Overview EVO Transportation, Inc. (EVO), a national truckload company, has provided exceptional truckload service throughout the Mid-Atlantic Region of the United States for over 50 years. Based in Laurel, Maryland, we focus our attention on distributors and shippers in need of top quality service and on-time performance in order to meet their continuously changing and demanding needs. We dedicate our services to time-sensitive freight and provide a solution for shipping needs every minute of the day. EVO also provides dedicated fleet services for several market leaders in our area and we are looking to take our business to the next level.

Job Summary EVO Transportation, Inc. is seeking a highly motivated Customer Service Representative (CSR) to support its growing truckload business. We are in search of a talented, detail-oriented and customer-focused person to represent our company to our customers and internal stakeholders. This position requires a passion for delivering a great customer experience along with an exceptional communication style that includes a high level of detail and clarity. Heavy computer work and email communication is needed to communicate with all levels of personnel within our operations team as well as with our external customers so all work orders are received and executed without failure.

It is important for the CSR position to project a professional company image through in-person, email, and telephone interaction. Advanced and extensive skills in Microsoft Office Software (Word, Excel, Outlook) are required, as well as proficient internet research abilities and strong grammatical aptitude (written and verbal). This position may be called on to create memorandums and business letters to communicate effectively with executives as well as non-technical audiences.

The position will provide support to our freight customers, dispatchers, load planners, and driving staff. Daily activities as well as project-based work will be expected. This position reports to the Operations Manager and is responsible for, but not limited to, the following:

Duties and Responsibilities Essential duties and responsibilities of this position will include, but are not limited to, the following:

· Take work orders from customers and enter all customer information into our transportation management system.

· Effectively communicate customer expectations to employees and meet high standards for customer demands.

· Effectively communicate service-related issues to the customer to manage customer expectations.

· Set appointment times for pick-up and deliveries that effectively work within the parameters of our daily schedules.

· Verify rates, stops, accessorial charges, and trip mileage is accurate in the dispatch system.

· Build company profiles using accurate procedure in the dispatch system.

· Create truck-route directions for our database.

· Work to ensure billing department receives accurate information and customers receive service and invoicing that is expected.

· Problem-solve to handle customer service issues within a fast-paced environment.

· Assist in finding and securing backhauls that match our operational needs.

· Other responsibilities as needed.

Required Job Qualifications

The ideal candidate will have the following background and experience:

· At least 2 years of customer service experience combined with strong knowledge of the transportation industry.

· Strong attention to detail.

· Strong organizational and interpersonal skills.

· Creativity, solution-oriented thinking.

· Self-starter attitude.

· Results-oriented focus.

· Advanced skills in Microsoft Office Software (Word, Excel, Outlook).

We offer a competitive benefits package including medical and dental insurance, 401k savings plan, paid vacation and more. Compensation is commensurate to experience and abilities. All applications should include salary requirements.

If you meet the minimum qualifications above, we would like to meet you. For immediate consideration, please email your resume and salary history to us.

*The Company is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Work setting:

• In-person

Work Location: In person