Regional Director of Operations

Job Summary

The Regional Director of Operations will be responsible for overseeing multi-unit operations, a constant focus on team member development, coaching and training while overseeing day to day operations in a fast-paced environment. This position focuses on day-to-day continuous improvement of all operations, client relations and strategic and tactical functions to maximize operational effectiveness while delivering excellence in service delivery as the industry leader.

Essential Responsibilities

• Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
• Manage scheduling, overtime for associates under his/her direct supervision, tip reporting and timekeeping.
• Ensure that forecasts, payroll, and accounting reports are on time and accurate.
• Effectively utilizes standardized business systems as developed by Evolution and ensures compliance with policies and procedures.
• Actively engage in the recruitment and hiring processes to ensure the best people are selected for the location.
• Ensure new associates get off to the right start through proper orientation and on-the-job training.
• Recognize great performance and provides opportunities for top performers to learn and grow.
• Conduct regular performance reviews and provide feedback and coaching for all direct reports.
• Works with the Talent Acquisition team to forecast and plan for seasonal variances in business to ensure proper staffing levels.
• Understand the client’s service standards and effectively integrates Evolution Parking and Guest Services’ standards to complement them.
• Develop cohesive working relationships with the client’s staff members.
• Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
• Treat clients and associates with courtesy, respect, and dignity.
• Maintain strict confidentiality related to associate and client information.
• Practice preventative safety procedures as set forth by Evolution.
• Ensure all associates have been adequately trained in safety and loss prevention procedures.
• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations.
• Adhere to Evolution Parking and Guest Services’ employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
• Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
• Other duties as assigned.

Minimum Education Required

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Drivers License.
• 2 years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.