Fraud Analyst

Job Descriptions:
The Fraud Analyst reviews and analyzes customer account activity through Fraud prevention tools to avoid loss. This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role works closely with the Fraud Manager as well as various teams within Operations to assist with the investigation and deterrence of fraud. Additionally, the Fraud Analyst works with the BSA/AML teams to prepare reports and conduct reviews.
Main Job Tasks and Responsibilities:

• Perform daily review on various deposit and GL accounts for suspicious activity.
• Answer inbound phone calls from customers who have been victims of fraud, customers whose identity needs to be verified, and working outbound fraud related cases received from other teams and departments.
• Investigate forgery and theft within customer’s accounts and transactions.
• Submit and track check fraud and forgery requests.
• Work with the field regarding debit card fraud notifications and restrictions.
• Order new and replacement debit cards.
• Perform research on client accounts and take action to correct errors as required.
• Perform moderately complex research and analysis of customer and transaction data.
• Review and Triage alerts in the transaction monitoring system for fraud and/or BSA case reviews.
• Perform basic investigative techniques and research in conjunction with transaction monitoring.
• Prepare Suspicious Activity Reports (SARs) for the bank.
• Communicate with account officers to gather enhanced due diligence documentation.
• Assist bank personnel with reviewing potential OFAC suspects from OFAC alerts and inquiries.
• Review, correct and create (as needed) CTRs for submission.
• Serve as a resource for questions regarding BSA/AML/OFAC policies and procedures

Education and Experience:

• Bachelor’s degree in related field.
• Knowledge of relevant regulatory requirements related to deposit and loan products.
• Experience with a high-growth BaaS, a plus.
• Two to three years Banking experience required
• Experience in BSA/AML or Fraud investigations processes.
• Focus on customer service to both external and internal customers.
• Skilled with Microsoft Word, Excel, Outlook and related software applications.

Key Competencies:

• Strong communication skills and leadership talent.
• Good organizational and customer service skills.
• Ability to handle multiple tasks and appropriately prioritize, as well as ability to work under pressure.
• Strong analytical and problem-solving skills.
• Proficient with applicable computer software such as Microsoft Office and core banking software.

Job Type: Full-time