Microsoft Dynamics 365

Job Description

· Dynamics 365 Customer Engagement (Sales, Service - Must) and knowledge other Microsoft Dynamics 365 suite of products.

· Facilitate detailed design from requirements and support construction and deployment.

· Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools ( preferably Mulesoft)

· Dynamics 365 in Online & On-Premise implementations and environments and prior versions.

· Providing highly available, scalable Dynamics 365 architecture

· Hands on experience in C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit & SSRS

· Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.

· Experience in MS CRM & 3rd party Integration using Middleware Tools/ API's(REST, ODATA WebAPI's) /SSIS packages.

· Experience in using Azure services for integration(Azure Functions, Service Bus etc. PCF controls, Power Apps and Power Automate for upstream/downstream systems integrations.

· Experience in data migration– data analysis, data mappings, data harmonization using OOB and third party tools, preferable expereince in Azure Data Factory.

· Experienced in reporting architecture, with SSRS and knowledge on Power BI.

· Good to have knowledge in latest features of Dynamics 365 platform (Sales Insights , Customer Service Insights, Customer Voice, etc.)

· Experience in effective management of cloud platform resources and good understanding on security models and connectivity CRM systems.

· Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools

· Exposure in driving information management strategy, design and deployment on cloud platforms, preferably on Web Services global infrastructure and services.

· Exposure in financial services / Banking is preferrable.

Skills and Requirements:

Delivery and Leadership Skills:

Minimum 12-14 years of experience in Dynamics 365 CE (CRM) with strong technical and client facing skills.

Lead the technical workshops to work with Business and technology partners on requirements to design and develop architecture solutions

Should have good problem solving and analytical skills

Should be able to think independently and be solution driven

Be accountable for solution delivery and technical leadership

Lead technical efforts for Pre-Sales engagements and contribute towards building niche solutions/POC's

Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations / implementations.

Experience in Agile methodologies

Good to have Certifications:

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Service

Microsoft Dynamics 365 for Customizations