Case Manager

Position Overview

The Case Manager accomplishes objectives by coordinating all information with the clinic and billing departments in accordance with law firm/clinic representatives policies and procedures of standards of the practice. This position also is responsible to providing administrative/support case coordination for healthcare marketing referrals.

Duties and Responsibilities:

• Supervise and manage the workflow of the team, ensure open lines of communication and satisfaction of deadlines and deliverables
• Responsible for coordinating all intake activities for new referrals including communication between internal and external clients
• Managing and administering scheduling all new referrals including intake, referral and follow up services to clients/patients internal and external
• Review and approve new client files including letters of representation and prepare content for specific case files, medical and billing records
• Determine liability, personal injury protection coverage
• Manage and monitor client/patient treatment
• Establish, develop and maintain relationship/rapport between attorneys, clients and healthcare providers
• Manage internal data sourcing, including Airtable, Excel Spread Sheets and logs
• Develops, implements, and maintains necessary policies, standards, and compliance procedures for the department
• Ensures the department handles incoming inquires (calls, email, fax) from case managers and attorneys; provide intake, referral and follow up to clients internal and external and serve as the point of contact for escalation calls
• Provides accurate and detailed reporting to Leadership/ Management regarding billing, cases, reporting and department information
• Provides weekly status report to CEO on personal and departmental projects, deadlines and deliverables
• Run various ad-hoc reports
• Other duties/requests as defined

Qualifications & Skills:

• 2 years in billing
• 2 years in Personal Injury or Law Firm
• Proficient in Microsoft Excel, Word and Outlook
• Self-motivated
• Must be punctual and reliable
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written communication skills
• Meticulous attention to detail
• Strong interpersonal skills and leadership attributes to manage the day-to-day activities and implement long range goals

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dallas, TX 75204: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: One location