Front desk

Position Description : Position Summary :

The Front Desk and Luggage Checker plays a critical role in ensuring smooth operations and excellent customer service in emergency lodging situations.

This role includes managing guest check-ins and check-outs, handling inquiries, securing and organizing luggage, and ensuring guests have a positive experience.

The ideal candidate is detail-oriented, customer-focused, and able to multitask in a fast-paced environment.

Key Responsibilities :

Front Desk Duties :

• Greet guests upon arrival and assist with check-in and check-out processes.
• Maintain accurate guest records and manage reservations.
• Handle emergency situations professionally and communicate with management as needed.

Luggage Checker Duties :

• Receive, tag, and organize guests' luggage during check-in.
• Securely store luggage in designated areas, ensuring easy retrieval for guests.
• Maintain accurate records of stored luggage and assist guests with luggage retrieval when needed.
• Ensure all luggage is handled with care and respect.

Additional Duties :

• Provide courteous and professional customer service at all times.
• Assist with other duties as assigned, including coordinating with housekeeping and security teams to ensure smooth lodging operations.

Qualifications :

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to remain calm and professional in emergency situations.
• Prior experience in front desk or customer service roles is a plus.
• Ability to lift and move luggage safely.

Last updated : 2024-10-06

Salary : $22