Client Services Engineer

Position Overview The Client Services Engineer requires both technical and analytical skills, with an emphasis on troubleshooting. Responsible for monitoring, maintaining, and upgrading IT managed systems and end user devices. Working with other technical resources, the Client Services Engineer is involved in designing innovative solutions using new technologies. This role recommends short-term alternatives when appropriate, creates prototypes and leads initial development, testing through to production. Documents process and procedures and creates end-user friendly documentation/communication with focus on user experience. Coordinating and assessing emerging technologies typically as a subject matter expert; evaluating and recommending new projects or tools for the organization. Essential Duties Include but are not limited to the following: Administer and support end user device management systems including Microsoft System Center Configuration Manager (SCCM). Create and maintain baseline “Golden Image” for operating system (OS) deployments and applications. Maintain inventory of computing equipment and applications. Manage and maintain conference room technology standards. Responsible for working with team members to maintain and document new and update old standard operating procedures (SOPs) for the Service Desk. Manage conference room technology standards. Responsible for intermediate troubleshooting of Desktop/Client configuration changes and Active Directory support. Responsible for intermediate Application Management using industry standard deployment tools; including SCCM, monitoring, and health reporting. Research and recommend new technologies that fit within our structured environments to support business requirements and enhance the service catalog. Provide expertise and support for incidents and problems impacting end user systems, escalating to the infrastructure or vendor resource, as needed. Identify and escalate situations requiring urgent attention. Participate in IT and cross-functional team projects as a key resource for deploying, maintaining, and upgrading end user devices. Provide updates on the progress of projects and tasks with minimal supervision. Assist the Desktop Support Engineer position, as needed, with incidents and fulfillment tasks; including workstation imaging and equipment deployment. Excellent interpersonal and communication skills with ability to maintain open communication with internal employees, managers, and customers. Ability to work independently with little oversight and direction. Detailed oriented, organized, and have excellent follow-up skills. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to lift up to 25 pounds for approximately 25% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day. Ability and means to travel between local Exact Sciences’ locations. Minimum Qualifications High School Diploma or General Education Degree (GED). 2 years of IT Desktop Engineering experience or related role administering/managing SCCM to deploy Windows 10 and other applications. 2 years of experience troubleshooting technical issues. 2 years of experience working with desktop clients and services such as Windows Active Directory architecture, authentication, Group Policies, DHCP, and DNS. Demonstrated ability to support both technical and non-technical customers. Demonstrated ability to follow written guidelines and adhere to SOP; ability to clearly document actions taken. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications SCCM/ITIL/ Microsoft Training and certification. Experience administering Mac OSX and JAMF. Experience working in a mid- to large-scale environment with at least 1,000 workstations. Experience supporting MDM, EMM, or other mobile device management technologies. Experience in healthcare or biotechnology. Experience and understanding of special needs in a regulated healthcare environment, including SOPs. Ability to work under pressure, multi-task and prioritize multiple Workstreams while updating customers, management, and team #LI-GV1 Salary Range: $65,000.00 - $105,000.00 The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans. If you require a reasonable accommodation with the application process, please email hr@exactsciences.com. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, refer to this link. These documents summarize important details of the law and provide key points that you have a right to know. We are Exact Sciences, and we're changing lives together through earlier detection and smarter answers. https://vimeo.com/660680929

Salary : $65,000 - $105,000