Vice President, IT Infrastructure & Operations

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Position Overview

The Vice President, IT Infrastructure & Operations is responsible for the effective and efficient delivery of all third-party and internally managed IT infrastructure used to support business process and services across the enterprise. This is achieved through the effective delivery of IT services through the management and orchestration of people, products, providers, and processes. Additionally, this role has responsibility to oversee Digital Workplace, service ticketing and management, and collaboration tools used across the enterprise.

This position operates as a strategic partner and trusted advisor with leaders across the business to plan and manage the work associated with the launch of new products and the integration of newly acquired businesses. This role will define IT strategy and represent IT to executives throughout the business.

This position has significant influence across the organization and as a member of the executive IT leadership team, is accountable to the business for the performance of information technology infrastructure and operations.

Essential Duties:

include but are not limited to the following:

• Establish the mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Oversee the development of the I&O service strategy and technical roadmap and ensure its integration with the overall IT and enterprise strategic plans.
• Lead the development of the annual operating plan for IT infrastructure and operations, delivering the necessary set of initiatives, budget, and staffing plan to support annual business goals.
• Serve as a member of the IT leadership team, participating in the development of IT's long-range plan and operating model to meet the strategic direction of the business.
• Participate in the design of IT's performance scorecard and quarterly business review updates, communicating successes and challenges associated with IT's performance.
• Act as a trusted advisor; build and maintain relationships with other IT leaders and business executives to develop a clear understanding of business needs.
• Ensure cost-effective delivery of IT services to meet business needs and respond with the agility required to address changing business priorities.
• Lead IT I&O leaders to successfully develop schedules, roadmaps, budgets, risk management plans, and quality goals.
• Develop and control the annual operating expenditure (OPEX) and capital expenditure (CapEx) budgets for I&O to ensure that it's consistent with the overall strategic objectives of IT and the enterprise.
• Oversee the research and assessment of external and internal technology capabilities required to achieve desired competitive positioning.
• Maintain currency on new technologies and platforms, including artificial intelligence (AI) and edge computing, and provide guidance and direction on what emerging technologies should be assimilated, integrated and introduced in I&O to ensure that IT capabilities respond to the needs of the enterprise's business strategy.
• Champion I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
• Provide strategic direction and oversight for the design, development, operation, and support of IT systems that fulfill the needs of the business; including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations, and IT service support.
• Forecast future skill and competency needs to acquire and develop an IT workforce, which requires an appropriate mix of business knowledge, technical skills, and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable, and efficient.
• Drive the adoption and commitment to continual service improvement.
• Lead the adoption of new techniques and practices, such as Agile and Service Integration and Management (SIAM), to complement the change in focus as the organization's maturity develops.
• Serve on IT planning and policymaking committees; drive the development of enterprise technology standards, governance processes and performance metrics to ensure that I&O delivers value to the enterprise.
• Ensure effective service management through the definition and adoption of a governance practice that uses Key Performance Indicators (KPIs) and metrics to track and measure the quality of service; integrate them with key accountabilities to ensure consistency of approach and continual service improvement.
• Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicategoals clearly to employees to ensure understanding and success in achieving them.
• Motivateandinspireemployees to do their best work through coaching.
• Maintainmorale and support employee engagement initiatives.
• Effective influencing and negotiation skills in an environment in which resources may not be in direct control of this role.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Strong business acumen; including industry, domain-specific knowledge of the enterprise and its business units.
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
• Ability to build a strong partnership with the business and demonstrate the business value of IT.
• Excellent verbal and written communication skills; including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce.
• Proven ability to work within a fast-paced, cross-functional team environment.
• Ability to summarize data into useful information using visual approaches.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 15 years of experience in infrastructure and operations management within a rapid-growth environment.
• 15 years of experience directly leading technical teams with progressing levels of responsibility.
• 10 years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.
• Expertise in budget planning and financial management; preferably with show-back and/or chargeback models.
• Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them.
• Application of appropriate regulatory or statutory compliance, including information security, HIPAA/HITECH, cGMP, CAP, CLIA, SOX, and other regulatory requirements.
• Proven success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility.
• Proficient in all Microsoft Office applications; including Excel and Word.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications:

• Master's degree in Computer Science, Information Systems, Business Administration, or related field.
• Medical Device or Clinical Laboratory industry experience preferably in a GMP and/or CAP/CLIA environment.
• Experience supporting SOX-compliant ERP/Financial systems.
• Demonstrated knowledge of and experience working with HIPAA/HITECH regulations.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.

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