Front Desk Agent

We are hiring for a Front Desk Agent in the area of Lebec, CA. The ideal candidate will possess great communication skills, have excellent customer service skills, as well as problem-solving and conflict resolutions skills.

Pay Rate : $18.00 / HR

Part Time hours a week

Must have open availability

Essential Job Skills :

Must be able to work independently and with minimal supervision.

Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in high paced environment.

Must be Bilingual

ESSENTIAL JOB FUNCTIONS :

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Responsible for cash drawer contents and transactions during shift

Ensures the common area / lobby is clean

Process all payment types such as room charges, cash, debit, or credit.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track the readiness of rooms for check-in.

Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities;

thank guests with genuine appreciation.

All other duties as assigned

REQUIREMENTS :

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Must be proficient in Windows operating systems company-approved spreadsheets and word processing.

Comply with quality assurance expectations and standards.

Develop and maintain positive working relationships with others.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information;

protect company assets.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk, stand; use hands, and reach with hands and arms.

The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.

The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds.

Hiring Requirements :

• Valid identification that proves your right to work in the United States.
• As a condition of employment, you may be required to pass a drug screen and background check.
• Register with Exact Staff at
• For more information contact our office at

Compensation

$18 - $18

Salary : $18