Technical Support Specialist

Technical Support Specialist

Location Rock Springs, WY or Jackson, WY

Full Time

Exacta Systems is an industry leader that provides robust innovative solutions to gaming entertainment. Our fast-growing gaming company is seeking a strong Technical Support Specialist. You will serve as a key resource for information, problem solving, reporting and communication in all areas pertaining to technical operations in our Wyoming Market.

The team operates in a high-energy, fast-paced, collaborative environment and requires an individual to be self-motivated and passionate about problem solving.

The Technical Support Specialist is responsible for a variety of technical operational tasks and takes accountability for the process / function from beginning to end. A Support Specialist provides:

• Excellent customer support

• Supports customer initiatives and assist in quality assurance testing.

• Define, document, and execute site installations and updates.

• Monitor service activities and service escalations to ensure actionable solutions

What you will do:

• Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.

• Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.

• Test hardware and facilitate continuous improvement with team

• Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.

• Utilize helpdesk portal and escalate service issues to the proper channel.

• Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.

• Monitor progress to check if changes yield desirable results.

• Establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management.

What we are looking for:

• 1-3 years of hardware and software testing and customer support.

• Demonstrate knowledge of Microsoft Windows operating systems.

• Strong written and verbal communication skills.

• Ability to work independently or in groups and take the lead when required.

• Must possess and maintain a valid Driver’s License.

• Must be able to pass background check to obtain and maintain a Gaming/Racing License.

• Experience with networking and cabling.

Job Type: Full-time

Pay: $21.29 - $25.64 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Gillette, WY 82718 (Preferred)

Ability to Relocate:

• Gillette, WY 82718: Relocate before starting work (Required)

Work Location: Hybrid remote in Gillette, WY 82718