What are the responsibilities and job description for the IT Support Specialist position at Exbabylon, LLC?
Job Title: IT Support Specialist
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Exbabylon, LLC. As a key member of our Escalations Team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide break/fix support for client outages, either on-site or remotely
- Collaborate with the team to resolve complex technical issues
- Develop and maintain strong relationships with clients to ensure their IT needs are met
- Stay up-to-date with the latest technologies and trends in the IT industry
Requirements:
- 2 years of experience in IT support or a related field
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong knowledge of Windows and Mac operating systems, as well as IP technologies
- Experience with Microsoft Office 365 and Azure Management
Preferred Skills:
- SonicWall Management
- Cisco Networking Experience
- Azure Services (i.e., Azure VM, VDI, Networking)
About Us:
Exbabylon, LLC is a leading Northwest Managed Service Provider, committed to creating an inclusive environment and proud to be an equal-opportunity employer. We offer a competitive compensation package, robust benefits, and opportunities for growth and development.
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