Dispatcher

Excel Logistics Inc. is currently looking for a reliable individual for a position of a DISPATCHER who has experience with dispatching BOX TRUCKS, sprinter vans and HOTSHOTS. The Dispatcher is responsible for the planning, scheduling and dispatching of our customer’s freight. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to proactively monitor the movement of freight to ensure customer satisfaction. The candidate will serve as the point of contact and communication for incoming calls from customers and drivers; will be responsible for receiving requests, transmitting messages, and tracking vehicles during the routes. The information shared must be clear and understood to ensure drivers comprehension of destination and expectancy upon arrival. Knowledge of using load boards and completing Carrier Broker Agreements is a plus. Dispatch position requires an individual to communicate with drivers and customers in a timely manner and has the ability to multitask. Ability to Read a Map, answer and return calls promptly and know the driver’s status at all times. Must be responsible and able to take action with little to no supervision.

Core Duties & Responsibilities:
· Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
· Act as the main point of contact for all driver facing communication via phone, text message and email
· Offer exceptional support to drivers to ensure that their professional needs are being met
· Monitor shipments throughout transit in order to effectively meet delivery schedules
· Respond to customers efficiently, thoroughly, and professionally
· Manage customer and driver expectations to align with operational capabilities
· Work cooperatively with customer service/sales to provide solutions for customer’s needs and resolve issues

Requirements and Skills:

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• 1 years of experience as a DISPATCHER (either CDL or NON-CDL), preferred but not required
• Prior dispatch/load planning experience is a plus
• Transportation industry knowledge and experience is a plus
• High school diploma or equivalent
• Fast and accurate typing experience
• Organizational skills and multitasking abilities

Job Types: Full-time, Contract

Pay: $12.00 - $13.00 per hour

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Experience:

• Dispatchers: 1 year (Preferred)
• Dispatching: 1 year (Preferred)

Work Location: Multiple Locations