What are the responsibilities and job description for the Concierge position at Excel Staffing Agency?
We are looking for a reliable concierge to work at multiple apartment communities. You will be the first to greet residents and prospects so the first impression depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
- Welcome residents upon entrance and address all concerns efficiently.
- Act as the point of reference for residents who need assistance or information.
- Understand customer’s needs and provide them with personalized solutions.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable
- Answer the phone, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
Skills
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus
Job Types: Full-time, Part-time, Temporary
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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