TRANSCRIPTIONIST

Job Summary

Prepares reports, correspondence, dictation, etc. for department staff utilizing word processing, graphical and spread sheet software. Registers and schedules patients in computer system. Receives, screens, and refers incoming calls.

Essential Job Functions

• Transcribes and proofs diversified medical treatment reports, general correspondence, financial and business reports for medical and professional staff.
• Prioritizes jobs waiting to ensure timely completion.
• Files or distributes finalized work to appropriate location.
• Prepares and distributes accurate monthly inpatient admission and discharge reports as assigned.
• Maintains daily log that includes this information.
• Requisitions department supplies utilizing the computer.
• Requests additions/deletions to master supply list.
• Requests special orders as required by department manager.
• Receives, screens and refers incoming calls.
• Assesses urgency of each caller's needs and refers to appropriate staff.
• Pages physicians and staff as necessary.
• Schedules patient appointments on computer system.
• Confirms or cancels appointments as needed.
• Calls scheduled evaluations prior to appointment date to confirm.
• Modifies schedules as directed by clinicians.
• Register patients on computer system.
• Verifies patient information, utilizing special care regarding insurance.
• Obtains patient signatures on consent forms and forwards to appropriate department.
• Accepts co-pays and issues receipts forwards to appropriate department.
• Posts daily charges to accounts via computer as assigned
• Verifies that the scheduled service matches charge posted.
• Enters cancellations, failures and no-shows when completing end of day procedure.
• Verifies that managed care requirements are met when necessary.
• Enters visits into the database program.
• Utilizes means necessary to obtain authorizations for each visit.
• Verifies that correct diagnosis code is entered on each account.
• Updates diagnosis codes when indicated by clinician.
• Reviews chart for proper diagnosis when necessary.
• Performs routine clerical duties in accordance with standard procedures.
• Files, photocopies, compiles records, and distributes mail.
• Maintains records, prepares forms, verifies information and resolves routine problems.
• Other duties as assigned.

Required Qualifications

• High School Diploma, GED or higher level of education.
• One (1) year experience in position requiring transcription skills.
• Functional experience with personal computer and relevant software; and standard office equipment.
• Strong leadership ability, good organizational skills, independent and critical thinking skills and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Medical Terminology
• Registration experience in healthcare environment
• Graduate of a medical secretary program

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Independence Health System locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Independence Health System missions, vision and values.

AAP/EEO

• Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job-related disability, veteran status, or genetic information, or any other protected class. Independence Health System will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Experience

• Completion of a Medical Terminology Course
• Related training/experience (preferably within the past five years)

Education

• HS Diploma/Equivalent or better

Skills

• EXCELLENT COMMUNICATION
• KEYBOARD SKILLS 40WPM

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)