Class Six - Customer Experience Associate (18+)

Job Description

As a Food Service Worker at Popeye’s, you’ll be a part of a community that thrives on service- to each other, customers, and the community.

The environment at Popeye’s reminds associates that how they work is just as important as achieving goals. You’ll learn about the company’s rich cultural heritage and learn how to make the New Orleans fried chicken that made Popeye’s famous.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential / holiday pay, and a traditional pension and 401K plan to qualifying associates.

You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Food Service Worker- Popeye’s at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the register to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed.

Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 45 pounds (occasional lifting over 50 pounds)
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications / Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Fast food experience preferred

Under designated supervision, prepares and serves food in a Popeyes chicken activity that requires very limited and minimal cooking skills.

This position requires associate to be friendly and passionately focused on delivering a personalized customer experience.

As required by changing workstations in the facility, on a regular and recurring basis and in accordance with prescribed procedures, sets up the station and performs the below functions.

Job Grade

Job Tier

Career Area

Hospitality and Restaurant Operations

Supervisor

Job Qualifications

Education : High school or equivalent. Experience : Ability to read and interpret instructions to perform simple calculations used in food preparation and cash register operation.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications / Requirements

AVAILABILITY NEEDED : MON-SUN : 0800-1500. VARIOUS DAYS OFF. WITH PROPER NOTICE SCHEDULE MAY VARY DUE OPERATIONAL NEEDS.

Salary Minimum

$17.70

Salary Maximum

$20.65

Major Duties

Cashier station : takes orders, prepares beverages, totals items on register, accepts money, makes change and presents order to customer.

Filler bag station : fills and bags orders to include individual pieces of chicken, chicken nuggets, dinners, boxed chicken and side orders.

Drive-thru station : takes customers food selection orders by listening to needs, offering suggestions and thanking customers for their business.

Demonstrates knowledge by making recommendations of new food items.

Prep station : operates a variety of kitchen equipment, such as a steamer, microwave oven, range or other in a situation where set procedures are followed, where cooking skills are minimized and where operations performed are repetitive.

Prepares rice, red beans, cole slaw, onion rings, corn on the cob, tacos, barbecue sandwiches, beans, gizzards, livers, etc.

Seasoning station : defrosts, washes, cleans, counts and marinates / seasons chickens / chicken nuggets. Frying station : mixes coating ingredients, coats food pieces, as appropriate, places items into deep fat fryers, removes items when done and stacks on draining trays and moves items to the serving line.

Filters and boils out fryers, taking steps to protect the shortening. Fills fryers with fresh shortening.

Cleaning station : cleans the interior and exterior of the facility. Insures that required level of sanitation is maintained.

Washes, rinses, sanitizes and stores all utensils / equipment used at the station to which assigned and assists in other areas as needed.

Performs various product quality checks. Makes modifications when product quality is not met.

Actively communicates / promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.

Performs other related duties as assigned.

Job Type

Hourly

Number of Positions Remaining

Job Expires

09-Sep-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance Flexible Spending Accounts Health Savings Account (HSA) Health Reimbursement Arrangement (HRA)

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day with no waiting period.

For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents.

We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability Basic Associate Life Insurance Supplemental Associate Life Insurance Personal Accident Insurance Dependent Life Insurance Long-Term Care

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2 / 3% of your annual pay after a waiting period.

Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan Exchange 401(k) Plan

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road.

We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates.

Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT regular full time RPT regular part time INT intermittent TFT temporary full time TPT temporary part time

Salary : $18 - $21