Client Success Manager

The Client Success Manager is responsible for the success, satisfaction, and sales lifecycle as it pertains to our current customer base in Northern Arizona. The CSM role requires a basic understanding of technology including firewalls, switches, wireless access points, and Office 365. This position farms active customers to look for opportunities to sell products and services by developing a thorough understanding of their business needs. This position focuses on communication, building and maintaining relationships.

Position Responsibilities:

· Maintain a healthy professional working relationship with the client set.

· Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.

· Cross-selling services and solutions to existing accounts.

· Understand clients technology landscape at a high level.

· Qualify new sales opportunities for current customers.

· Receive requests for service and product details from customers and provide timely responses.

· Conduct onsite or online presentations that showcase the services and products of the company to active customers.

· Work with management to develop proposals, quotes and respond to RFP/RFI documents.

· Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.

· Manage the complexity of service proposals, contracts, lease agreements and service level agreements.

· Maintain in-depth product knowledge of the service offerings of the company.

· Achieve and maintain a positive rapport with prospects and work to give them the best possible service

Additional Duties and Responsibilities:

· Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.

· Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

· Document internal processes and procedures related to duties and responsibilities.

· Responsible for entering time and expenses as they occur.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

· Demonstrated level of success in the development of client relationships.

· A basic understanding of small business technology including modems, firewalls, switches, and wireless access points.

· Sales experience with selling relevant services and products.

· Possess a track record of managing the customer commitment, negotiation, and closing of the sales process.

· Enjoy working with customers and external audiences.

· High energy and drive with good negotiation skills.

· Proficient with general office applications.

· Strong organizational, presentation, and customer service skills.

· Skill in preparing written communications and materials.

· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

· Ability to multi-task and adapt to changes quickly.

· Typing skills to ensure quick and accurate data entry.

· Self-motivated with the ability to work in a fast-moving environment.