HERE WE GROW AGAIN! EE IS LOOKING FOR ROCKSTARS IMMEDIATELY FOR OUR SERVICE DEPARTMENT!
Executive Electronics of Southwest Florida Inc.is growing and expanding AGAIN! Join one of the industry leaders, a CEPRO 100 company. See here- CE Pro May 2022. We offer great pay, health benefits and 401 K matching.
We are a family owned and operated low voltage integrator specializing in Smart Homes, Home Theater, Lighting, Shades IP video, CCTV Security and Fire Systems. EE has been serving Southwest Florida for over 40 years.
There is current opportunity for a dynamic individual to join our team as a full-time service scheduler/dispatcher. Construction industry experience is preferred, however not required.
JOB SUMMARY:
Communicate with field technicians and customers to resolve service problems in an efficient manner. Schedule service technicians daily duties and maintain ongoing communications with customers and technicians to verify status of work. Attempt to resolve customer service problems using established procedures in a friendly and courteous manner.
JOB DUTIES:
KNOWLEDGE:
High school degree or the equivalent required. Must have the ability to perform routine dispatch functions such as answering telephones, Microsoft Office, data entry. Must be detailed oriented and organized. Previous scheduler/dispatch experience preferred.
HUMAN RELATIONS SKILLS:
Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees. Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations.
PROBLEM SOLVING:
Must have the ability to recognize and resolve various customer service problems relating to security service within established guidelines and procedures before dispatching a technician. May monitor service technician schedules. Must be able to prioritize well, resetting goals to meet changing customer needs.
PHYSICAL REQUIREMENTS:
Occasional light lifting of approximately 20 pounds. Long periods of sitting and data entry. Must be able to operate telephone, printer, and other office equipment. Frequent bending, sitting, movement. Must be able to effectively understand and communicate via in-person, telephone, and email.
Benefits include, but not limited to:
We are looking for a detail oriented and eager-to-learn individual to join our close-knit, family-oriented company. If this sounds like something you would love to be apart of, contact Executive Electronics of SWFL today! Check us out at http://eesecurity.net
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