What are the responsibilities and job description for the Mail Services Associate position at Exela Technologies Inc.?
Responsibilities: • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.) • Lift heavy boxes, files or paper when needed • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude • Demonstrate flexibility in satisfying customer demands in a high volume, production environment • Consistently adhere to business procedure guidelines • Adhere to all safety procedures • Take direction from supervisor or site manager • Maintain all logs and reporting documentation; attention to detail • Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc) • Operating mailing, copy or scanning equipment • Shipping & Receiving • Handle time-sensitive material like confidential, urgent packages • Perform other tasks as assigned • Scanning incoming mail to recipients • Perform file purges and pulls • Create files and ship files • Provide backfill when needed • Enter information daily into spreadsheets • Identify charges and match them to billing • Sort and deliver mail, small packages Minimum Requirements: • Minimum of 6 months customer service related experience • High school diploma or equivalent (GED) required Qualifications: • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred) • Experience running mail posting equipment a plus • Excellent communication skills both verbal and written • Lifting up to 55 lbs with or without accommodations • Willingness and availability to work additional hours if assigned • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy
