Client Experience Associate - 29001

Key responsibilities include:

Perform various reprographic functions that include but are not limited to copy, scan, printing, electronic conversion, faxing, CD/DVD creation, and finishing services.

• Lift heavy boxes, files or paper when needed, which may be up to 55lbs.

• Distribute paper and other consumable supplies within the office

• Refill paper in all printer and copiers

• Process incoming/outgoing USPS and accountable mail.

• Manage all outgoing packages including interoffice pouch mail.

• Support clients with paper and box deliveries.

• Support the hospitality team with conference room set-ups, cleanup, restocking of visiting attorney offices, loading and unloading dishwashers and restocking pantry kitchens.

• Efficiently move files and boxes upon customer request

• Perform key operator services to manage and maintain copiers, printers, billing control devices and replace toner as required.

• Provide breaks and lunch coverage for receptionist.

• Cross train in all service areas and take direction with onsite team leader and site manager.

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment

• Consistently adhere to all business and safety procedure guidelines

• Take direction from supervisor or site manager

• Operating mailing, copy or scanning equipment

• Handle time-sensitive material (i.e. confidential, urgent packages)

• Perform other tasks as assigned by customer(s) and off-site Client Experience Manager

Requirement:

• Minimum of 2 year copier production or equivalent experience required

· High school diploma or equivalent (GED)

• Ability to communicate both verbally and written with customers and company personnel required

• Proficient with PC and windows. General knowledge of computer file management

• Proficient in MS Office suite. Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting

• Strong organizational and administrative skills preferred

• Ability to walk, sit, stand or sit for long periods (possibly entire shift)

• Ability to adhere to employee attendance policy

Preferred Qualifications:

• Mail room knowledge and supply management skill a plus.

“The pay range for this position starts at $18; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Client services: 1 year (Preferred)
• Document Copying: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20