Supervisor, Production

About the Role:

The Supervisor of Operations is entrusted with the management of the production department during a designated shift. This pivotal role involves overseeing day-to-day production activities, ensuring adherence to quality standards, meeting production goals, and honoring client deadlines.

Essential Job Responsibilities:

• Collaborate with the Operations Manager to devise and monitor internal and external procedures, fostering a culture of continuous improvement and efficiency.
• Cultivate an empowering culture that fosters associate ownership, accountability, and engagement.
• Conduct quality control checks to uphold standards of quality and timeliness across all production tasks.
• Provide comprehensive training to new and transitioning employees on equipment operation and quality procedures.
• Supervise the production schedule and monitor progress, ensuring alignment with predefined objectives.
• Verify the accuracy of turnover communication and facilitate personnel appraisal processes.
• Contribute to the development of production goals and lead the team in achieving them.
• Collaborate with cross-functional and cross-site teams to develop and implement improvement initiatives.
• Monitor workflow, assign duties as needed to meet Service Level Agreements, and identify opportunities for process optimization.
• Support corporate leadership and initiatives, effectively communicating production reports and statistics.
• Address employee issues related to discipline, performance management, and salary recommendations.

Qualifications:

• High School Diploma or equivalent.
• Three to five years of experience in a leadership role, with a proven track record of success.
• Three to five years of experience in remittance lockbox operations.
• Ability to develop action plans for process improvements resulting in efficiencies and cost savings.
• Thorough understanding of job flow and downstream process impacts on production.
• Exceptional leadership abilities, including staff development, innovation, strategic planning, and risk management.
• Strong motivational skills and the ability to foster a cohesive team environment.
• Excellent troubleshooting and conflict resolution skills.
• Flexibility and adaptability in managing changing priorities.
• Outstanding interpersonal, verbal, and written communication skills.
• Proficiency in MS Word and Excel.
• Resourcefulness in developing alternative methods to achieve desired outputs when necessary.
• Strong personnel leadership skills, including motivation, coaching, and positive direction.
• Effective communication and organizational abilities.
• May require occasional travel, up to 10%.
• Ability to lift up to 20 lbs.
• Extended periods of standing and/or sitting.
• Utilization of electronic equipment, including computers and telephones, for extended durations.

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