What are the responsibilities and job description for the Services Analyst - IT position at Exelon Corporation?
Description
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITION
Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)
- Maintain engagement with business and IT partners. (10%)
- Assist less experienced personnel. (10%)
- Proactively build business/IT knowledge to provide solutions. (10%)
- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)
JOB SCOPE
- As assigned, work effectively with outsourcing partners
- Performs this service in support of all IT.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 equivalent combination of education and work experience in lieu of degree.
- Proficient in Microsoft Excel
- Knowledge of utility business practices and processes
- Strong problem solving skills
- Excellent communications skills (written and verbal)
PREFERRED QUALIFICATIONS
- Bachelors degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.
- Experience using ServiceNow platform a plus.
- Understanding of IT Change Management processes.
- Experience with creating and maintaining reports and dashboards.
