What are the responsibilities and job description for the Nail Technician position at Exhale Spa?
Job Details
Description
Located in Miami Int'l Airport, a mini-spa offering exhale®’s award-winning spa therapies within The Centurion® Lounge, a travel retreat designed exclusively for American Express® Card Members. With locations coast to coast, Exhale's award-winning spa therapies inspire guests to revive and restore within a relaxing and uplifting sanctuary. Exhale at The Centurion offers 15-minute spa therapies as well as heated neck pillows and an assortment of herbal teas.
Position Summary
The Nail Tech is responsible for administering Exhale 15-minute therapies, according to standard operating procedures.
Position Requirements
- Maintain a working relationship with American Express MSPs and American Express Lounge Director
- Administer all scheduled treatments and related spa services, according to standard operating procedures.
- Continue ongoing education in massage/ nail therapy practices.
- Attend associate meetings and workshops.
- Maintain the cleanliness of the spa area, according to standard operating procedures.
- Follow Exhale protocol for client greeting, goal setting, health history documentation, and follow-up communications.
- Assist with special projects, events, and promotions as needed.
- Adhere to all corporate, departmental, and spa operational policies and procedures.
- Respond to guest questions and associate concerns in a timely, professional manner.
- Maintain a high level of guest rapport and service.
- Adhere to company guidelines and core values.
- Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal guests.
- Assist with maintaining inventory levels and ensuring supplies are restocked.
- Play an active and hands-on role in support of the overall Cleaning and Sanitation procedures.
- Follow all Airport safety policies and procedures
- Maintain a high level of guest rapport and service.
- Adhere to company guidelines and core values.
Education and/or Skills Required
- Nail tech license as required by state and/or county law.
- Minimum of one (1) year working in a professional enviroment
- Be energetic, engaging, and eager to work and continue to develop their skills and experiences.
- You must have a big heart and be able to deliver extraordinary customer service
- Be punctual, reliable, and flexible with scheduling according to business needs.
- Be courteous and respectful to visitors, clients, co-workers, and members of the Leadership Team.
Full Time Benefits Include:
- Health Insurance
- Vision, Dental Insurance
- Company Paid Life Insurance
- Disability Insurance
- PTO
Qualifications
INDEST900