What are the responsibilities and job description for the Community Manager position at Expansive?
Job Description:
The Community Manager role is responsible for the day-to-day operations of a flex-office space location. This is a full-time, onsite position at 1495 Canyon Blvd, Boulder, CO 80302. You will be responsible to help cover the Denver market centers on occasion.
Qualifications:
● Customer Service experience required
● Bachelor’s Degree or equivalent experience preferred
● Minimum of 2 years of business experience preferably in property management, real estate, retail, hospitality, or related experience with a proven track record in operations and client relations
Critical Skills:
● Ability to continually follow-up on all matters related to the location and its operations
● Effective written and verbal communication skills
● Computer skills including G-Suite or equivalent
● Basic knowledge of office equipment (i.e. printer, internet connectivity, phones)
● Organizational skills to prioritize tasks and activities
● Relationship management capabilities with both client and cross-functional partners
● Desire to work in a professional, fun, fast-paced and productive atmosphere
Attributes:
● Honest, reliable, and drug-free with high integrity
● High energy and optimistic with a positive attitude and outlook
● Responsible, self-reliant, and willing to be held accountable
● Self-starter with leadership capabilities
● Anticipate and react to customer facing needs
● Must like people and thrive on person-to-person interaction
● Assertive with the ability to elevate situations and take action
● Cooperative and works well as an integral member of a larger team
Specific Responsibilities:
● Day to day management of an entire location and its clients and guests
● Know every client and connect with them on a daily basis
● Respond to and following-up with clients in a timely manner
● Resolve conflict and overcoming client complaint
● Manage accurate financials for all aspects of the location, including client invoices using a Property Management software system
● Maintain the facility up to Expansive standards - this includes amenity kitchen, show offices, building lobby, restrooms, etc.
● Work closely with property management to prioritize and solve daily facility work orders
● Optimize revenue to meet or exceed location goals
● Utilize team resources for support when needed
● Partner and share ideas with fellow on-site and/or regional team members
● Support events and sales team for set-up and tear-down of events (this may sometimes include after hours events)
● Ability to lift up to 25lbs daily
● Ability to traverse and inspect all areas of the location. This may include walking flights of stairs on a daily basis
● This role may include travel due to occasional remote operational support
● Plan and execute several member-focused events per month within the given budget
Compensation: Salary for this position is $55,000 with the eligibility to participate in an incentive plan.
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $52,000 - $55,000